I’m currently going through this. I was homeless because my landlord decided to sell. This is the 3rd time this has happened to me in 5 years! I already have a child. We’ve moved to private accommodation - but I could afford it then - but the last time this happened I was pregnant and just couldn’t afford the rent. It went up by double!
Had to stay in London due to my eldest school set up and my connections - I have built absolutely everything in London. I work full time.
I asked the council for help and what I’ve realised is that all councils have very different ways of working.
Get to know your MP and councillors as they can vouch for you. Copy them into emails with the council if they’ve agreed to investigate for yours - as that has kept things moving. Find out emails of relevant departments as councils are so fragmented. My case worker acts clueless - giving me wrong forms and often arguing with me infront of everyone - it’s such a dehumanising process but perserver. Keep a paper trail. Email then after everything and ask them to send you evidence of the rules that they have.
Since April 2024 when my baby’s was born I’ve been in a hotel, bnb and now a 2 bed flat on the 18th floor of flats where the lifts don’t work!!! Horrible - but the council deem it as suitable because of the number of rooms I have access to and the kitchen facilities despite it meaning that I have days where I can’t leave as I have to climb 18 flights of stairs with a 7 month old!!! Despite all of this - I haven’t stayed in each place for more than 3 months / which is rare these days.
Keep going into the councils office/ town hall / housing department and ask different people the same question. You will find that you get different responses and you will find 1 person that’s empathetic. Tedious process but they deal with so many people (as my case worker says) so your case is not seen as important.
Mould is not an excuse (sadly) - suitable involves facilities you have access to, number of rooms, your health and other factors. Infact I would love to know how the council assesses these. Get to know their jargon and ensure you use their language when you appeal. Get citizens advice and Shelter and your midwife to help you.
Wishing you all the best!! Accept what they give you and continue to sofa surf if you can whilst fighting your case.