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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be annoyed play centre held a party at the same time as open session?

263 replies

Hohohoididnotgo · 08/12/2024 16:41

I went to a little role play cafe today with my children. It’s only small so probably only capacity for about thirty kids. Fine except today there was a birthday party which was pretty much the whole centre. So after an hour or so of play pretty much every other child there went and sat at a table with food, balloons and cake and were playing party games.

I have had this before at soft play and obviously it happens but at soft play it’s bigger and less obvious and when the children go to eat and play games it’s in a separate room. This wasn’t.

AIBU? I felt a bit sad for mine as they’d struck up friendships with some kids playing and then they were left almost alone!

OP posts:
Differentstarts · 08/12/2024 18:37

Pookie2022 · 08/12/2024 17:45

oh I really tried. She was 22 months and there was no barrier between the party and the rest of the soft play, so every time I put her down she just ran back. Honestly some people comment as if they’ve never experienced a determined toddler.

What do you do if she's running into the road or wants to climb into the oven

Tess150 · 08/12/2024 18:37

OP I think the most sensible thing to do would be to complain to the venue - say that you should have been told that there was a party happening as it really impacted your young children who didn't understand why they couldn't join in or eat with the other children. Say that it has put you off going again so would they consider informing people in the future.

Tess150 · 08/12/2024 18:38

Differentstarts · 08/12/2024 18:37

What do you do if she's running into the road or wants to climb into the oven

You don't pay £30 to walk down the road or go in your kitchen.

SouthLondonMum22 · 08/12/2024 18:46

TunipTheVegimal24 · 08/12/2024 18:37

We'd already paid for the play session, so no the family wouldn't have had to pay. In our case, it was in a play cafe, where it's a closed session from say 10 until 12, not families coming in and out.

So you had one smallish room, set up for a birthday - bowls of crisps, sandwiches, birthday cake, balloons etc. Party games like pass the parcel and musical statues. Then say 25 children all eating cake and playing, then three other children, whose families had all booked the session and paid for it in advance (unaware there was a party at the same time), who were 4m away from the festivities but excluded.

I wouldn't expect another family to pay, no. But as it would have cost them nothing, any decent person would say "This is a bit of an awkward situation! But we'd love for you to play musical statues with us, and have a slice of cake, if you'd like".

Edited to say too - the venue was also massively at fault, as really not best practice for a business catering to children either (mainly 0-5s). They should have closed for a private event, as many play cafes / small soft plays do at the weekends, to facilitate birthday parties.

Edited

You pay per child for birthday parties. If you’ve paid for 25 children and let an extra few join, you’d be charged for the extra few children.

mikado1 · 08/12/2024 18:47

Was there still ample space and equipment to play? If so, it's just one of those things that you have to get on with I'm afraid. Yes they're having a party but your dc still has the same situation they originally had. The way you respond to their disappointments will show them how to deal with them. It is good that they understand these things. I remember making it clear from early on that not everyone got invited to every party etc. It's good to be able to take these things and know how it works.
I remember dc meeting a few school pals at soft okay and being delighted only for them to run off to a party 15 mins in.. that was just unfortunate.
I wonder did you say anything on leaving?

Differentstarts · 08/12/2024 18:47

Tess150 · 08/12/2024 18:38

You don't pay £30 to walk down the road or go in your kitchen.

I'm not replying to op I'm t
Replying to the poster who said you can't stop a strong willed toddler

comfyshoes2022 · 08/12/2024 18:49

Where I live, places like this have parties during special times when they are not open to the general public. That seems like a more reasonable solution to me.

Differentstarts · 08/12/2024 18:53

Am I the only one as a kid who would of loved the play area to myself why the other kids had to go eat

cakewench · 08/12/2024 18:58

I think you probably would have had better responses if you'd phrased it differently from the start.

I agree with you in that: I believe such a small location should not have had a birthday party booking and also other bookings. Or at the very least, they should have given you a heads up to expect it "we're happy to host you as well, but we also have a big party who will be taking up most of the space." Being in the middle of, essentially, a big party but not actually being included in it would be really awkward, and I'd be irritated that I'd paid that money so that my children could just sit around with no more children left for them to play with while the big party got on with their activities, right in front of them.

(and some people might take it this way so let me stress: I'm not saying you should have been invited to some other child's party to make up for the situation. I'm saying, you should have been informed so you knew what your children would be in for when you arrived, because I assume you'd have opted to book for a later session)

Pookie2022 · 08/12/2024 19:01

Differentstarts · 08/12/2024 18:37

What do you do if she's running into the road or wants to climb into the oven

Honestly what a silly comparison. I said I repeatedly tried to remove her and that the lovely parents invited her to join in, which meant meeting Micky mouse and having a small piece of cake. If the parents were unpleased I would’ve continued to remove her. Unsure as to what your problem is?

Pipconkermash · 08/12/2024 19:01

Oh OP, you’re being so precious 😂 I’m
more sorry for the birthday kid having a load of randoms in there.

Bloom15 · 08/12/2024 19:03

I don't see what the issue is to be honest. Kids always make friends in these please and they move on easily - one might leave before an other etc.

Jabbabong · 08/12/2024 19:03

How does it make any different to the same number of children not attending a party?

TheaBrandt · 08/12/2024 19:04

They are trying to run a business. The feelings of a random toddler won’t feature.

TeenGreenBottles · 08/12/2024 19:07

TheaBrandt · 08/12/2024 19:04

They are trying to run a business. The feelings of a random toddler won’t feature.

Well, they should do when it's a business aimed at toddlers!

I'd also be pissed off too pay £££££ and then not have exclusive use of somewhere tiny.

Bloom15 · 08/12/2024 19:07

TunipTheVegimal24 · 08/12/2024 17:40

I've had this before - really, really uncomfortable and my child was upset. If it happened again, I'd take my child out and ask for a refund. I absolutely blamed both the venue, and the birthday child's parents - if I was them, it wouldn't occur to me, to not invite the three children being excluded in the venue, from a slice of cake and game off pass the parcel! How tight / hard nosed would you have to be? It's not like they were short of cake.

You sound incredibly entitled - not everything is about you or your child/ren

Figgygal · 08/12/2024 19:09

I really dont see the problem
Surely after it emptied out your kid had the run of the place?

They hadn't made mates for life and the session was going to end at some point. What's the difference between that group going to a party room or just leaving?

Tia86 · 08/12/2024 19:19

You have two children so surely just direct them to play with eachother?

I personally wouldn't want a random stranger joining in my kids party and expecting to receive food, cake and take part in the games that you seem to think they should have been allowed to do. If it's a kids party the parents all know eachother, and it's likely the children do too. If they are taking photos etc it would be awkward explaining in the future who these random kids were 'oh we didn't know them, they just felt left out'.

If the capacity of the centre is 30 then I do feel they should have not let others book if they knew the party would be 25. However if they have a larger capacity and it was just unfortunate you were the only non party attendees then I can't blame them, they are running a business after all and they don't know who might turn up on the day.

Phase2 · 08/12/2024 19:23

Just read this update
Yes if it’s booked out for a Party of 25 and only has capacity for 30 then the kind thing to do is not take bookings outside of the party.

We've often booked private parties at soft play and they are always outside of operating hours (so 5-7pm say). People would absolutely game it by booking a party and getting sole use without paying for that and the business would lose out.

Sophiasguitar · 08/12/2024 19:27

The op is literally saying she thinks she shouldn’t have been allowed to buy tickets seeing as 99% of the other spaces had been taken up by one party. Not that the party shouldn’t have been allowed and not that her kids should have had guest of honour status.

Fififafa · 08/12/2024 19:30

TunipTheVegimal24 · 08/12/2024 17:40

I've had this before - really, really uncomfortable and my child was upset. If it happened again, I'd take my child out and ask for a refund. I absolutely blamed both the venue, and the birthday child's parents - if I was them, it wouldn't occur to me, to not invite the three children being excluded in the venue, from a slice of cake and game off pass the parcel! How tight / hard nosed would you have to be? It's not like they were short of cake.

Talk about entitlement. Why should a stranger invite your kids to their own child’s birthday party? They’ve paid for it, probably only catered for a set number of kids and don’t know you or your kids. Maybe just take your kids home if it bothers you so much.

Phase2 · 08/12/2024 19:35

To be fair if it was 20 of us and three ransoms I would be offering cake and joining in.

fitzwilliamdarcy · 08/12/2024 19:35

Pookie2022 · 08/12/2024 17:30

I had this recently at a tiny soft play, my dd is too young to understand the party wasn’t for her so just went and joined in. Luckily the parents were very understanding about her demands for cake 😂

Why didn’t you stop this from happening though?

TunipTheVegimal24 · 08/12/2024 19:35

Goodness!! I've incurred the wrath of mumsnet 😬 Apparently there are only two universally hated things - fiddling kids and expecting play sessions to be inclusive.

Anyone who's bothered, I answered most of your questions on a 2nd post.

peachesarenom · 08/12/2024 19:37

I know what you mean OP, the centre should have a separate party room!