Keeping an item a shop sent you by accident for free?

[User364837]

I know MN normally takes quite a hard line on this stuff….

but what’s the consensus on a large big name retailer sending you two items when you paid for one? Say hypothetically it’s clothing and they sent you 2 of the item in different sizes. Sizing is out so the original size you ordered doesn’t fit anyway. Would you return the item for a refund and keep the other one they sent you for free? And consider it your lucky day since you’re financially struggling at the moment leading up to Christmas.

just hypothetically obviously

It's happened to me several times and I always contact the retailer to let them know. Mostly, I've been told to keep the extra item or dispose of as I wish. Sometimes I've been asked to return and am always happy to do so as long as they don't expect me to pay postage and they arrange for the item to be collected. Mistakes happen so I don't have a problem returning as long as I'm not out of pocket either in cash or in time and inconvenience, so that I'm effectively paying for their error.