These "third world levels of service" you're talking about - ever considered that maybe the staff are trying to do their very best, but are hampered by staff shortages and lack of funds?
I work in local government in a social care area that has statutory requirements on what we must do as a minimum. Case loads per front line worker are the highest they've ever been, and due to the peculiarities of the county we have much larger case loads proportionally than the rest of the UK. However our responsibilities have increased year on year, and local government funding has been cut year on year.
Turnover of front line staff is higher than it's ever been, and recruitment is getting harder all the time. Most teams are short at least one staff member, and one team is short 2 out of 8. But the majority of the candidates we get are sub-par for the requirements of the role, and there's virtually no chance of getting anyone experienced because the salary is so low for the work they need to do.
Then we look at the other types of cost cuts we deal with day to day. There was great rejoicing in our team the day another section moved into a different building and left behind a couple of boxes of envelopes, some note pads and folders - this meant we could save a few quid by postponing our next stationery order. Any and all resources are hoarded and carefully guarded; we need to lock away even such things as scissors, sellotape and staplers every night as otherwise they vanish - not to staff for personal use, but to other cash-strapped teams. We had to write a case for a purchase of around £20 the other week, because it isn't something that technically is defined as essential to our area but was very much needed due to a change in duties.
We have to rely on local charities to help us support vulnerable people with things like food boxes and hygiene supplies.
I got an approval email on Monday that one manager had sent at around 9pm Sunday night, and managers are regularly sending emails at 7pm as it will have been the first chance they get to sign off on expenditure as they are so overworked - and these aren't workaholics, they just don't have the time to do their jobs. I can get in at 8am and find a manager on a call already, and if it's my late day they are still there at 6pm despite their young families being at home waiting for them. Yes I know many people in the private sector also work all the hours in the day, but they tend to at least be remunerated at a much better rate.
Then add in the mental stress that working in the social care sector can have on the staff; the abuse and threats we can receive, the stresses of not being able to help as much as is needed
So please stop suggesting that public servants in the main don't earn our half decent pensions. Which, by the way, are being eroded with the increasingly popular method of awarding performance with one off awards rather than a salary increase - which of course doesn't count towards our pensions.
Excuse the rant - I had a particularly rough day yesterday with calls coming in from people in crisis e.g. due to delayed payments no food for them or the baby, someone suddenly made homeless sleeping rough on the streets in this weather, someone's room broken into in supposedly secure housing & possessions stolen etc. Then updating the calendars with yet another staff member off sick, plus trying to do my "day" job.....