To expect replacements as delivery stolen from doorstep?

[Lovetoread123]

I ordered a Christmas beauty calendar from a department store and some new make up from another company. Both were delivered on Monday by the same delivery company when I was out. The delivery photo shows the parcels were left on my doorstep in full view of anyone walking past. Both were stolen as by the time I got home they were not there. Should the retailers replace the items as they were delivered to my address but not received? I’m pretty annoyed as they were a treat and I can’t afford to pay again to replace either of them. AIBU to expect the retailers to provide replacements?

Good news everyone, thanks to your help I pursued with the department store and they are sending me a replacement. It took three phone calls but they were helpful and I’m really glad to be getting what I paid for. Thanks again for all your advice on this.

Glad you got the right response - though took you a while.

Online retailers and couriers need to get to grips with not dumping parcels in areas where others can see parcels - esp the rest of the year.

Then that is theft and should be reported to the Police. It happened to me. The police went to her door and she reluctantly admitted it once aware that she would have a criminal record if she refused.

You have a complete understanding of the situation without needing all this conjecture/advice/these opinions. Contact the retailer, explain exactly what happened and see what occurs. But, I suggest that, in the future, you cover your own back by responding to delivery emails.

My name on my Amazon orders is down as “DO NOT LEAVE BY FRONT GATE DELIVER TO DOOR!” as the driver decided he couldn’t be arsed walking to the door anymore.
Its worked really well tbh.