To expect replacements as delivery stolen from doorstep?

[Lovetoread123]

I ordered a Christmas beauty calendar from a department store and some new make up from another company. Both were delivered on Monday by the same delivery company when I was out. The delivery photo shows the parcels were left on my doorstep in full view of anyone walking past. Both were stolen as by the time I got home they were not there. Should the retailers replace the items as they were delivered to my address but not received? I’m pretty annoyed as they were a treat and I can’t afford to pay again to replace either of them. AIBU to expect the retailers to provide replacements?

Some of them have no common sense and simply don’t care. Similar happened to me a couple of weeks ago - parcel left on my front doorstep, clearly on show and within reach of anyone passing. The couriers just try to ‘deliver’ (ie dump) as many as possible and don’t give a shit. They also lie. The one left on my doorstep was listed as ‘received by Breathe’.

Contact the company you bought the goods from as your contract is with them. They’ll then contact the courier and raise a complaint, which will mean a refund or replacement.

Of course it's not OP's fault that the courier left it in full view to be stolen! Fortunately the law reflects that.

I once have a delivery of frozen food arrive when I was out. I have an out of site safe place and it was winter so no problem in theory. The delivery driver left it at the wrong address and put it on the back seat of a car parked in the drive! Fortunately I got home soon enough to contact the retailer who managed to get hold of the courier in time for him to collect it from the random car and bring it to me. Retailer was clear that they would replace if not located and delivered to me (and quickly due to being frozen).

Good luck OP.

We had one that said the delivery was left with the receptionist. Looked at the picture online and found that meant between our front steps and a plant pot.

Useful advice on the Compare the Market website.
www.comparethemarket.com/home-insurance/content/parcel-stolen/

Some couriers will take a photo and mark an item as delivered in order to get paid. I would hang fire a bit as it may well turn up as normal today.

Rubbish.

More useful advice from Which.
www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-t-arrived-what-can-i-do-aLlda9w2pukM#my-delivery-has-been-stolen

Did you pay by credit card? If you get nowhere with the merchant or the courier, you could raise a dispute with your credit card company.

It sounds like you would have a good case to raise a dispute too with the delivery message contradicting the photo evidence.

If you did pay by debit card, I am not sure if you have the same protection but you could ask your bank provider.

This

Legally until you physically receive the delivery from whomever the company you purchased from gave you the option of at checkout, or you have consented to a safe place that they have used, then it is up to the retailer to resolve as they have not fulfilled the contract.

Look up your rights, get a template and send it: also raise it with whatever mechanism you chose to pay with.

I had parcels left with people down my road "signed by (surname)" with no house number. I only know 4 people's surnames down my road - both neighbours (as couriers left parcels for them with me), a lady down my road and the bitch I have mentioned in a PP.

The photo didn't help either as it was the bottom half of the door with no stand out features. It also had a man's leg wearing black socks - narrows that down a lot (not). Asked a few people over the few days when I saw them out and about down my road. Asking did you take in a parcel and do you recognise the man's leg?

I got the refund from the website

I have no ‘safe space’ for parcels to be left. Evri guy kept leaving them on my backdoor step, not safe as a full order was taken from there, one even chucked a package over the gate. Both were refunded and the guy knows not to, would be fine if on Evri I state to leave with neighbours both fine who would hand a package in for me, but they are too lazy to actually read notes and walk 5 steps to neighbours it seems. I try to avoid buying things from places who has Evri now

That's nonsense, at royal mail we were not allowed to "doorstep" parcels for this exact reason, if no safe place we would try a neighbour or take the parcel back to the delivery office

I had Amazon post my parcel through the letter box of an unoccupied house across the road. No idea why as clearly it would have also fitted through my own letter box. Trying to explain to the customer service operator why I couldn’t just go round and get it was far more difficult than it should have been!

No it isn’t, if the recipient isn’t in and there’s no safe space the parcel shouldn’t be left.

The retailer needs to sort this out.

In future though collection points are a better option (so long as you have one conveniently located of course). Couriers seem to be a law unto themselves and it will only get worse as Xmas approaches and they hire in new temporary staff.

Yes you have a case. This happened to me last year with JD sports and house of Fraser parcels on the same.day delivered by evri left on the door step. Both companies were great and I had nothing to do with evri about it. They ask a lot of questions and proof that you didn't receive them which is weird so I just sent a photo of my front door on the same day time and date stamped that shoed when I'd got home and no parcels there matching my statement of the time I'd got home. You have to sign and agree that basically you're happy for them to involve the police because you're not being untruthful and then they sorted it out. Good luck

A tip for those who get notifications to say parcel is delivered and photo isn't your house, check postcodes of the last two letters reversed. If they are HJ, try if the postcode ending JH. A quick Google will see if there is a postcode of your last two letters reversed then do a Streetview. My parents had a parcel and photo was not their property. On looking at the photo, the house was 1950s semi. I said to my parents to flip the last two letters round of postcode. They did this and found the property which is a street off the other side of the main road.

Also B and Ds get mixed as well as Y and V. As some fonts make difficult to tell the difference.

Yes they seem to do this

Even when DH was home or up the road it was left on doorstep. Fortunately he retrieved it

Do you have Ring or any other video doorbell footage? Brilliant tool. Thieves still take parcels even when they can see the doorbell. Then you can upload the image of the scum on SM,

Yes they should.

I ordered gifts for my DS and they were left on a doorstep on a busy street when they should've been delivered to an office porter. They were stolen and the company I bought them from re sent them. I was able to show them a photograph of where they were left and I assume they claimed from the delivery company.

Yes the retailer is responsible unless you have specified to the courier that doorstep delivery is ok. To be honest I have doorstep defaulted on my various accounts as it's fine where I live (drive down the road and 1/3 of houses have either HelloFresh or Gousto on a Monday afternoon ) . But.... they will try to wiggle out of it so have all information ready to upload

This has happened to me too. Dispute the delivery and go from there. You will receive replacements so try not to worry. I once had a cot stolen from my Mums front door step! Some people have no shame.

What a stupid post. Have you never asked for advice on how to approach something before?

I just think it's basics to contact the company first- a quick call or online chat and then maybe query it on here if you don't get the response you were expecting. No offence intended it's just bizarre to me to not crack on and do that the moment you realised the items were stolen 🤷‍♀️