I don’t think the response of LA to your complaint is enough, though as you say, you were expecting to be ignored. It’s just kicking the can down the road and the driver still can’t intervene and your son is going to suffer again so they can have ‘evidence’. It needs putting a stop to, and NOW. Not over half term, not in the weeks following half-term, but NOW.
NC for this as I’ve told the story IRL.
I was the subject of bullying by other SEN kids as the youngest, and the taxi driver was a grumpy old git who took it out on us as well, so bullying from him as well. Totally unchaperoned. We were always late for school as there were so many kids to pick up and the last child meant the taxi had to go into town and out again to the school.
There was an incident every day - always worse en route home when everyone was tired and fractious, and in my case there was a simple solution, which I know doesn’t apply to you, but it did to me. (The reason I am telling you is because of the impacts on me, among them being daily nosebleeds with the stress of always being late and enduring all this.)
You see, back then it was the LA way or the highway. My own mother was not allowed to take me to school.
She had the car, and the time, BUT SHE WAS NOT ALLOWED.
We were called into a meeting with the head, SEN teacher, rep of LA and they told me basically I was a silly naughty little girl who was making a naughty fuss. So they bullied me too.
I answered them with a killer line: ‘But if my mummy takes me to school then I’ll get to school on time. Don’t you want me to get to school on time? And everyone else can get to school on time too?’
They had nothing to say to that.
I was all of 8 and this shows I went through more bullying by adults to resolve this bullying by children with the vile taxi driver in the mix.
If you ask me what the seminal event of my childhood was, it was this. The iron entered my soul that day. I’ve stood up for myself ever since, which is a good thing with my disability, but I shouldn’t have had to go through it. I’ve had lifelong physical effects too - the nosebleeds are still a feature of my life, it’s just been weakened by all the bleeds (repeat cauterisations have failed).
It was 50 years ago.
Don’t let that happen to your child. With threats of sexual violence it could escalate to actual sexual abuse while they’re gathering the evidence from the camera. The taxi driver will be culpable if it happens in their taxi so you need to push back and push back extremely hard. Police involvement will cut the Gordian knot of the multi-agency involvement here, and force the school, LA and taxi company, who are all failing you, to address the issue.