I sent a parcel to a relative for their child's 3rd birthday. They live a considerable distance from me, I rarely see them and there is no-one I could easily leave the gifts with for them to collect. They don't bother tell me if items arrive safely until months later, if ever, so I paid extra to have the parcel signed for. I didn't know that meant they only had 7 days to collect it. The parcel was returned to me.
Although both parents work, the mother 4 days a week, they were at home on at least 2 days in that week - one birthday party with grandparents, one with a friend - and another relative was staying with them. As the collection card states one phone call would have arranged for the parcel to be delivered on one of the days they were in. The sorting office is only about half a mile from their home, they do have a car and they did get a collection card. I don't know the opening hours of the office but I imagine there was some time during the week they could have got there.
Obviously I am very annoyed, especially as the parcel cost over 5 pounds to send. I have said I will find another child to give the presents to and have been told "I don't think your reaction is very reasonable to an oversight on our part." Note there was no suggestion of an apology.
So what do you think - and what would you reply?