The last time two times I have really lost my sense of humour have been been with so called 'health professionals' and I am also fed up with it. First was with my then 13 year old with a broken foot, sat in minor injuries for 7 hours watching others walk in and be treated, told I couldn't give him pain relief until he was was triaged but they forgot to triage him. Was told just to sit down and shut up. Then got to see the nurse and when I complained was asked why I hadn't just walked down to the garage (leaving him on his own to do so) to get paracetamol. I told her what had happened and demanded to see a manager to make a complaint. Was told there was no manager, nurse refused to treat my child who was in agony because I was 'aggressive' (no, but i bloody could have been!) and porter threatened to call the police on me as I was refusing to leave until I'd made a formal complaint. Second time was arriving to pick mum up after 4 hours during which time I'd assumed she'd had a colonoscopy. Clinic was running late and she'd not even been seen. This was 4pm a few weeks before Xmas. Was again told to sit and wait even though I had to collect kids, take mum home which was an hour away, get her settled (dementia), go home which was 30 mins from mum's, feed kids, get them off to cadets and me to work all before 7pm. Mum had taken piccolax and was refusing to leave until she'd had her procedure, I was refusing to wait any longer and a nurse stood with her hands on her hips and told me not to worry as if I was lucky I wouldn't lose a whole night's wages. No, I'd just have lost my job for not turning up 🙄. Single mum a few weeks before Christmas and they're telling me I can't go to work to earn money for presents.
I am sick to the back sodding teeth of hearing how stressed everyone in the NHS is. We're all stressed and busy. You're not special. In answer to the OP's question, my answer would be get rid of all the people like you who think the patients are the problem. Get rid of all the translators, eleventy billion managers that can't manage and the stupid amount of things treated. Luxuries such as IVF, smoking cessation treatments and weight loss treatments/gym memberships FOR THOSE WHO DO NOT HAVE diseases such as lipoedema or endocrine issues that make losing weight nigh on impossible. Make GPs work weekends like they used to and go back to family Drs who knew their patients and would visit in the dead of night rather than having to trail a sick child to an out of hours centre miles away. I refuse to believe it's cheaper to keep centres open and staffed. First and foremost start remembering that it's a SERVICE, the clue is in the name, and start treating the patients with more respect!