People have no patience about long queues

[longlocks]

I’m at a tourist attraction for an exhibition,On website, notices and staff say that queuing would be at least an hour outside and an hour inside. Plus walking around the exhibition takes an hour.

So I am queuing around people who are moaning about the waiting. No booking available before.

Then people are saying “I’m meeting up with so and so for lunch at 1pm.’ Well if you listened or read notices you shouldn’t have queued!

2 hours to queue for an exhibition that takes an hour to get around? That would piss me off too. Organisers should organise - and that means not making people queue for hours, there are plenty of ways around it.

I agree with this.

What tourist attraction? I'm contemplating a visit to London to see a newly opened exhibition - but if this is how they organise it I might pass... what a waste of time!

Seems pretty poorly managed tbh, no reason to have to queue for over an hour, have timed entry! So I'm saying YABU.

2 hour queues are an absolute joke and it shows its badly managed and greedy as fuck booking as many people as possible.

Queuing and just waiting generally, including in phone queues, just seems to be expected, accepted and tolerated these days. Customer service and organisation seem to be afterthoughts.

I don’t blame them for moaning; two hours waiting is ridiculous.

There needs to be better and more regular signage and possibly a way of booking people into time slots?

It depends if it's necessary. I queued for an hour to get into the British museum despite booking a time slot. At the end of the queue we realized it was just a very very very slow bag check. If they'd told me that I would have thrown my bag in a bin and walked straight in!

Queues for theme park rides annoy me. There’s no reason why you can’t just be given a time slot and turn up then, spending the waiting time on smaller rides. You’d also have time to spend money on food and drink so surely the theme park loses out overall? Paying £££ to stand in queues all day is nonsensical when we have the technology to make this unnecessary. Same with tourist attractions. Give everyone a time slot and only let people in if they have one. Don’t overbook and be realistic about how many people can get in.

How long I'd wait is proportionate to how long I'd spend inside - for an hour long attraction I wouldn't queue more than 15 minutes. I wouldn't moan about it, though, I'd just walk away.

The reason they don't do it is so they can charge people who have more money than sense £100 for a queue-jump app.

Which attraction is this?

I was going to say this is what the app you can pay for does. But I also agree this should be the system for everyone and included in the price.

Who wants to spend a day queuing?

This sounds awful OP - would be my absolute nightmare.

They should definitely have a booking system so that people can just be organised and book, and then not have to queue on arrival.

There is really no need for anywhere to have non-virtual queues these days.

PS I am on a waiting list for ADHD assessment (my son has been diagnosed with it) so I may be overly averse to queues!

You’re right - I don’t. Why would I waste my time standing in a queue because either the place is full or badly run ? Neither of which will pleasant when you finally get in.

I will just leave and go somewhere else or come back another time. So far I’ve never found anything worth waiting in a queue for.

Not to mention if people voted with their feet then business would have to do something about it.

But they make the money from people buying "Fast Passes" to cut the queues.

Things like that should have prebook slots available

You're queueing longer than you're in the place!

But people are less tolerate of queues in shops and pubs and things now too. Even when it's obvious the poor staff are rushed off their feet and doing the best they can.

A 2 hour queue for a one hour walk around an exhibit is a joke and speaks to me of appalling management and greed.

I wouldn't stand in said 2 hour queue like a mug and moan about it though, I'd just leave and go find something else to do.

Yeah, I get the Fast Pass thing, but all that means for me in practice is I’ll never go to these places. So, sure they’re raking in some cash but at the expense of the enjoyment of their visitors and the amount of people who want to go. It’s a soulless and horrible experience. But that’s capitalism. Everyone’s miserable but at least someone’s getting rich.

All this secrecy annoys me more than queuing 😂

I can see many of you have never been to a theme park! This sort of queuing is typical there.

While 2 hours queuing is uncomfortable, there was fair warning that this was the case; and if people don't check first, more fool them. It isn't always possible for venues to reduce queuing if a shed load of people turn up at the same time. It isn't to do with poor management on the part of the venue.

Timed slots often don't work either, as too many people still turn up when they feel like it.

Are you going to make us wait 2 hours to find out what the attraction is?

@Jaxhog been to lots of theme parks, Disney et al, never queued 2 hours!!

Thats a badly managed attraction. They need a queue management system.

Plenty of people go, these places sell out, so it's fine. And if less people go, then the queue are less. Bingo!
It's also not soulless or horrible - lots of rides now theme their queues so you get to see far more if you have to queue.
I rarely have to queue for an hour at a theme park though, because we go when the schools are in.

And the "virtual queue" system it in place for big rides at Disney, for free I believe, which in reality means you HAVE to get there for park open, log on immediately, do all kinds of preplanning... I've watched YT videos about it, it looks far less fun and far more draining then just queueing tbh