To think this isn’t 3 hours of work?

[WWYDwiththisone]

We had a cleaner come to our new house purchase the other day to do a deep clean. Two of them came, charging £23 an hour each.

They were supposed to arrive at 2. They didn’t arrive until 3:25pm because they were ‘late’ from another cleaning job. They said they would stay until the work was done, yet told DH they needed to leave at 4:50 as they hadn’t eaten all day. They said they’d come back the following day but I told them we needed it that day really so we’d have to do it between myself, my mum and my sister

They did almost 1.5hrs of work each, 3 hours combined.

In that time; they cleaned an IKEA Pax wardrobe unit in one of the bedrooms, cleaned the walls in the bathroom, the bathroom sink and the bath. That is it. They left the toilet, they didn’t get round to the kitchen, or skirting boards, or vacuuming, or mopping.

They have now invoiced for £69.

I don’t see how it would take 2 people 1.5hrs to do the above. I’m pretty sure I could do it in 45 minutes.

AIBU to think that’s extremely bad value? What would you compromise if so?

It might be poor value and inefficient but you chose to let them go and not come back to finish the job. They sound chaotic but still did three hours' work between them.

Take you to court over £69? Have a word with yourself! It costs a lot more than £69 to file a claim.

@WWYDwiththisone I'd pay the £69 but leave a really poor (but factual) review online about how they were late and did very little in the time they were there.

And as they were only there 1h25 each and not 1h30 I'd pay £65.17!

A poor review will no doubt cost them more than the £69 in future work.

Did you agree when payment would be made? Was immediately on receipt? Unless it says so, you've 28 days.

I would reply that you were extremely disatisfied with their professionalism and the standard of the work done. The work was also not completed within the agreed time framework.

As such you are paying £x as a reflection/fair representation of the work done.

And to check to see if you agreed to £23/ph each or just to £23/ph. It strikes me that you are being majorly conned here.

List what work you feel they achieved with a time expectation so Wardrobe 20 mins for one person etc.

Bathroom tiles - wiped clean but limescale not removed - 10 mins.

Then add up the total work hours achieved and pay for that. Itemise your response. 3 hours with two people should equal 6 hours work. If you feel they only did 1.5 hours work of one person, that is what they get paid.

If you didn't enter a credit agreement with them the job should have been paid for when they left rather than invoiced later. Then you could have questioned it then. Them sending you an invoice means they think you'll just pay up without question.

Why not ask them and say how you're unhappy with the amount they've done and don't want to pay for what's not been done?
Also if they were late for you then that's not your fault so you should still get the usually clean. I'd be livid tbh

No it doesn't it's 35 for claims under 300

Limescale build-up in the walls?? How would limescale get there??

In future I would never book a clean without getting a final price for it. I wouldn't leave the timing open-ended.

I'd say that she didn't say at booking that she didn't cover my area, that I'm not happy with their work or speed, and offer a final payment. Good luck.

Tricky one. I'd probably pay them (just to get rid) but give them a bad review (based on the facts) and don't get them in again.

If they were charging £23 per hour for two people, that amounts to £11.50 each which is cheap for a cleaner. Times that by three and you get the £69. So far so good but if that is all they did they were either slow or the house needed more than you thought.

No, £23 per hour each. £46 per hour for both.

Agree with above, In 3 hours she cleans a 3 bed semi done for £45.00 and that’s all dusting, floors, showers, toilets sinks etc. and any extra time will do extra bits.

No, £23 per hour each. £46 per hour for both. Apologies I read that wrong.