Last night I realised Sainsburys overcharged us by £19.99, but it was three weeks ago, shall I ring them and bitch about it?

[AmIWhatAndWhy]

It's not the money, it's the principle, natch.

yes. Demand compensation in the form of wine and chocolate. FOr the distress caused (natch)

Best case scenario is an apology and a refund - I would, I have found the customer services team usually pretty helpful and pleasant...

I'll just feel like a tosser calling and telling them, when I don't even have the receipt anymore.

But wine and chocs sounds good.

Surely you must have the credit card receipt or bank statement...

I went to the local Sainsbury's as I got home after a shop to find I didn't have one of the bags with me (containing quite expensive things and they just accepted the fact and fetched me replcement products on the strength of a till slip ...

who needs the money most? you or mr sainsburys?

don't ask, don't get!

just sak for chocs though, you have quite enough wine for one week my girl

It's a complicated story, and so dull I can barely believe I'm typing it.

DP did the shop, paid in cash and had bought two packs of blank dvds at £19.99 each. I checked the receipt as I put the shopping away and noted that was a bit of a frivolous spend.

Last night I had to dash out to buy nappies before I went out and he asked me to get some more dvds as they were bogof. I bought some more and checked the label on the shelf and they should have been on offer when he bought them before but it obviously didn't scan properly (and he's too much of a twonk to have realised the bill was way overpriced)

Sigh.

I can't bear to call, but it's good to moan about it here.

jesuswhatnext, you are so right. I need vitamin pills and a good book.

and an early night!

i'm only that you got to go out and get wasted on a 'school night'

I am regretting it my dear.

It was mixing red and white that finished me off.

I just hope I didn't appear like a drunken loon on the train home (and worry even more that I can't remember enough to know)

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oh i hope you were a drunken loon, i love being on the last train home from london, everyone is pissed, party atmosphere in the buffet car i have had a good few laughs with the other piss heads before now!(mind you, this only seems to happen during the week, sat/sun the train is usually full of 'sensible parents' taking sleepy dcs home)

oops , sound a right old lush now don't i

Message withdrawn

I have actively participated in this kind of shennanigan

www.youtube.com/watch?v=zYgeRz_4KF0

We get stung on BOGOFS in Asda & Morrisons. Does my head in! We bought a ham joint at xmas from Morrisons that said £5.99 on the shelf and got charged £11.99, so I phoned and went back the next day and got the difference back.

Sadly, it happens all the time. I work in Tesco and do try to check offers come off.

How many dvds did you get for £19:99? Just wondered as I got some today I ordered on-line.

50 Sony DVDs, would be good if they had actually honoured the bogof offer.

I'm about to call customer service, but worried I'll come across as a moaner.

Call them and don't worry about. I need to make sure the offers came off on the bits I got in Morrisons today.

I paid £24 for 150 discs, but they just came in 3 bundles of 50, no cases, wrapped in bubble wrap. And were a mix of Ritek/Intenso ones.

Have had this loads of times in Sainsbury's, no other supermarkets, not BOGOFs but scanning things in twice.

Last time it was a huuge bag of loorolls so over charged by £5. Fortunately checked reciept in carpark as now always do with Sainsbury's but had to unclip my 3 under 5 from carseats redrag them across carpark(as obviously never get a P&T space) to get my money back, was mighty pissed off by the time I got to the front of the queue.

Funnily enough I wasn't the only one, others needed refunds for the same thing-things scanned in twice. As I said before it has happened to me several times in Sainsbury's.

No winge away, was their mistake.

ring and tell them otherwise it it like paying 40 quid for a few dvds.

I just called them nd got so cross I had to hang up on the woman.

She said 'you need to take your receipt into the store' three fecking times.

of course you need your receipt - otherwise whats to stop us all just phoning up with the same story?? Oh I've had a long day and need to go home!

To me this sounds like it needs to be sorted out by the individual store concerned. Your receipt will contain codes on it which they can use to track the transaction. If you go to the store armed with your receipt and some kind of evidence that the product in question was on offer at the time, then I would expect the store to at least investigate as to why the checkout computer did not give the appropriate discount. The promotion may have been by the supplier, or by the store.
How do you know it was on offer at the time?

I am crying with laughter. The chap I just spoke to was so funny. He talked and told me everything he was typing into the system, he also asked me what I thought he should put.

i.e 'shall I say you threw away, lost, or misplaced your receipt. Misplaced probably sounds better'

I love it when you talk to people like that on the phone. Had a lovely conversation with a lady at the lottery retailer helpline the other week.

I had some guy on the phone monday who had bought some shopping and the checkout girl had packed it all, and when he got it all out of his car, his bottle of whiskey fell out and smashed. He wanted another one. If it had happened on his way out of the store, then yes, but as it happened at home, then no.