Being asked for a trust pilot rating on my husband’s cremation!

[Completelydonechick]

My beautiful husband was cremated on 13th May, following the short and devastating effect of cancer.
I was shocked today to receive a marketing request from the crematorium, asking me to write a review and star grade my experience with them, to enable others to make an informed choice! AIBU to say that this is completely unacceptable! I know we live in a market led world, but when a loved one dies, the disposable of the body options are somewhat limited. It isn’t Amazon! I wasn’t thinking about checking ratings, I was thinking about how to lay my husband to rest in the most respectful way possible without losing my emotional sanity.
I did send back a very curt reply, requesting that they never contact me again. Maybe I should have left a 1-star review, saying that I wished that I had never needed to use the service due to me not wanting my husband to have died.
What is happening in this crazy world! Where everyone is accused of being overly sensitive and yet this kind of practise is okay! Or am I being overly sensitive? I am obviously not in the greatest headspace atm!

My partner died in February and was cremated and this would have definitely made him laugh if I got asked to leave a review for his cremation lol so I would have tried to come up with the most ridiculous review ever. When arranging his cremation the funeral director told me that they will take copies of his fingerprints which I could purchase for £25 and I burst out laughing and said bloody hell you can't upsell to grieving people lol he looked really embarrassed so I had to try and lighten the mood and we ended up having a good laugh (sounds weird I know but if I didn't laugh I would only cry a lot) anyway when I went to collect his ashes I got his fingerprints for free so that was a bargain lol. I'm so sorry for your loss and that you even got asked to review this and I would love to know who thought it would be a good idea

This.

I’m sorry about your husband.

I wonder whether you were so distracted that you didn’t realise giving you consent for some marketing. Objectively I can see how reviews help some people to decide on things and many people plan their own funeral, so are possibly in a different frame of mind when researching. I would have thought a longer timeframe would be more appropriate and only targeting people who understood that they were giving their consent to feedback.

I am so sorry that you are needing to go through this, and that type of marketing is abhorrent. I refused to go with the Co-op funeral service due to the fact that they had a marketing plaque on the roundabout at the hospital. It is just so tacky and thoughtless at a time when you expect the opposite! I wish you strength for your husband xx💐

They 'covered' the ashes jewellery/ memory bears etc. in the meeting we had to arrange my dad's funeral there. I know some people find these a comfort, but it felt a bit crass that they were trying to 'upsell'.

The irony is that both my cousins and DH's are funeral directors, in two different counties. I can't imagine either of them doing such an insensitive thing. I am genuinely touched by the caring response of Mumsnet. Thank you.

Sorry for your experience.
a relative died recently, we chose Direct Cremation. The Funeral Directors told me they’d let me know the date of the cremation so we could have a few private thoughts on the day, also let me know when her ashes and wedding ring were ready to be collected.
i phoned today as I hadn’t heard, turns out she was cremated 16 days ago and her ashes have been ready for collection for a couple of weeks. They couldn’t confirm at first that they had her ring. Grudging apology.