Delivery photo of me given to wrong person.

[UtahGirl12]

Last week I took delivery of 2 large parcels from a very grumpy driver.

Last night my mum was on FB on our local town group and saw someone had posted my photo of me holding my packages as taken by the delivery driver, asking who I was and why I had taken her parcel! My face was clearly identifiable and I was tagged. Cue many comments of me stealing her parcel, and wasn't I awful etc etc. this was then shared 7 times.

I was able to sort it out over messenger, as they were definitely my parcels and I still, luckily, have the delivery labels.

I am sure I am not being unreasonable to think that my face should not have been in the photo, and the wrong information should not have been given to the other person?

This was really upsetting. I felt physically sick that I had to justify publicly how I had not stolen anything.

Surely this is a breach of GDPR?

I will be contacting the company I bought off to find out who the delivery firm is and will be contacting them to complain strongly.

Just wondering if anyone had had anything similar happen and how they resolved it.

They are not meant to show your face. Definitely complain to both companies.

You say you sorted it out over messenger. But did you also join the public thread and make it clear that they were your parcels? Because you absolutely should.

I will be contacting the company I bought off to find out who the delivery firm is and will be contacting them to complain strongly.

The least the poster can do is tell you which courier it was.

This is a breach of GDPR yes, so complain and speak to the ICO for advice.

I don't think they should take a picture of your face in the first place, most take the parcel in the open door.

Thanks all, I have now received an email back from the company I bought off with all my tracking information. Interestingly the photo they were given as proof of my delivery was not of me holding the parcel but of the ground and a random plant!

To answer a previous post, yes, I did post on the FB thread that it was my parcel not someone else's, but no idea of how many people saw that!

I have now contacted a solicitor friend, and also checked the delivery firm's policy on privacy and data. I think the next step may be to talk to the ICO; the delivery firm's website says to contact them if I am unhappy with the way they have used my data. I'm bloody fuming, not merely unhappy! I have screenshots of all the FB activity.

Interestingly the photo they were given as proof of my delivery was not of me holding the parcel but of the ground and a random plant!

Your original post said 2 parcels, are you sure this photo is from the same delivery?

Do you remember the driver taking a photo of you holding them?

Also the delivery driver doesn't have access to the photos once the delivery is completed, so they wouldn't be able to use it for another delivery.

Can you contact the admin of the Facebook group and ask them to remove the post with your photo now that it's been resolved?

If the photo the delivery company has is a different one entirely then they didn't take the one that was shared which doesn't seem to make sense.

Could this be a photo from another delivery which you took in for a neighbour as in that case they would have your photo wouldn't they.

Erm, what makes you so sure that the delivery driver would suddenly no longer "have access to the photo"? what stops an unscrupulous driver taking a photo of someone with their own phone/device and saving it? and using it for whatever purpose they want? which could well include sending it to a delivery company as 'proof' of them delivering an entirely different item?

"what stops an unscrupulous driver taking a photo of someone with their own phone/device and saving it?"

I've never had a driver say "hang on while I take another one with my other phone"

But I have had 'your parcel is delivered" and a photo of someone else's front door.

If you were unsure which front door then asking your local FB group would be a way to find it.

The photo is very definitely the one the driver took of me. I am standing in the door if my Motorhome holding one parcel with the other one next to me. It was 2 parcels of cushions for my Motorhome, and he gave it straight to me there, as I came straight out of the Motorhome when he pulled up outside.I knew he took a photo but didn't expect my face to be in it. I have no idea why he sent a different one to the company I bought from. I don't recognise it, but it's of a piece of ground and a plant. There are no parcels in it at all which kind of defeats the objective. I assume it is the delivery company that sent the photo of me out as proof of delivery when someone comp,signed they didn't have theirs. I know they were waiting for something from B & Q, unlike me.

The post was taken down off FB but after I had been tagged. I cannot explain the horror I felt, and how long it took to sort it all out.

Oh I am autistic this would be my idea of a nightmare

I have seen this happen before on our local Facebook group. The driver must be pulling a fast one in some way.

A friend had a photo of a parcel outside her front door but it wasn't there when she looked just after the delivery driver had got into the lift. He must have photographed it then taken it.

Hi, I've gone through the ICO for something shared on Facebook. They were very helpful, I'd phone them and talk through the issue. They are tightly regulated to specific law but it certainly sounds that it would be in their remit

I'm not autistic but it would be my idea of a nightmare as well.

So the POD photo for your delivery was of a plant/the ground, and the POD for the other person's delivery was your POD? Yeah the driver has nicked the B&Q stuff, the company either sent you a hastily fabricated POD to cover it up or the driver is shafting his employer.

@Iwasafool

Yes it's an awful situation for many.

As a royal mail courier we were not allowed to get the customers face in the pics. Definitely complain!

Totally detailing but I've had photos of my closed front door and the status being "delivered."

What does that prove!!!! They should wait until the parcel is handed to you.

Out of interest, here's the POD photo the cushion company had, which they emailed to me.

How this shows proof of anything is beyond me!

The delivery company will be stated on your order confirmation for tracking purposes. It seems they made an error to confirm that a delivery had taken place by sending the photo of you receiving the parcels. Hopefully you have had the post taken down. Definitely complain to the courier.

Yanbu but same thing happened to my neighbour, her house got egged and everything after the photo went up on local site, thankfully she sorted it out but was still a hassle for her

The royal mail man took a sufficiently wide shot of our porch that the man up the road was able to come and get his own parcel from here.
It was on my list of chores for after dinner to take the parcel to it's rightful owner but not my priority.

We've since waved him back in time to try again with another parcel.

I don't mind taking parcels for my immediate neighbours but random drops are not appreciated.

My pink crocs were on many photos during lockdown. But they delivery drivers were more accurate perhaps then and they were all my parcels.

Sounds like the driver is behaving badly and needs to be sacked.

Company is responsible for his behaviour and breaches of GDPR and they have to report any such breaches to the ICO with 72 hours or face large fines.

I'd be on to the ICO to ensure it's been reported.

Yep you are not being unreasonable and you are a victim. I am always saying this to people who are fine with plastering images of others with their own allegations and assumptions on neighbourhood groups and forums - and sometimes images of children they accuse of doing things. It’s a sick society these days with people who feel entitled to images of others just because they are taken in “public”. I’d threaten legal action unless she removes all the posts.