Delivery photo of me given to wrong person.

[UtahGirl12]

Last week I took delivery of 2 large parcels from a very grumpy driver.

Last night my mum was on FB on our local town group and saw someone had posted my photo of me holding my packages as taken by the delivery driver, asking who I was and why I had taken her parcel! My face was clearly identifiable and I was tagged. Cue many comments of me stealing her parcel, and wasn't I awful etc etc. this was then shared 7 times.

I was able to sort it out over messenger, as they were definitely my parcels and I still, luckily, have the delivery labels.

I am sure I am not being unreasonable to think that my face should not have been in the photo, and the wrong information should not have been given to the other person?

This was really upsetting. I felt physically sick that I had to justify publicly how I had not stolen anything.

Surely this is a breach of GDPR?

I will be contacting the company I bought off to find out who the delivery firm is and will be contacting them to complain strongly.

Just wondering if anyone had had anything similar happen and how they resolved it.

What's the point of taking a delivery photo if it can't show WHO took the delivery?

Is it Evri by any chance?

The driver is pulling a fast one. They planned to nick the B&Q delivery so they switched the parcel.

They delivered your cushions to you but marked it as the B&Q delivery, so they could “prove” that the B&Q parcel was handed over to someone and not just left somewhere.

Then they took a random picture and marked it as your delivery. They knew you already had your parcel and therefore that the photo associated with your delivery wouldn’t be checked.

They didn’t account for the Facebook post.

Omg you should get compensation. This is awful and unfair. Have you contacted the company? The person that put that in Facebook go after her too.

I'm sorry you've had to go through that OP. Did you ask the FB group admins to remove the post?
Something similar happened to me recently. I got the post taken down (there's was almost 70 reactions on it before I saw it!) but the person messaged me direct, then my partner, then followed me home and stared me out with her car window open. I'm just starting to feel a bit better leaving the house again as I've felt so vulnerable but some people are just so self centred and nasty and there needs to be tighter laws around social media! It's just awful! X

If there were abusive posts in the Facebook thread I would contact the police. I imagine the other person who posted the delivery photo was angry that her parcel was missing, but she should still take some heat for starting slander against you. You've been slandered, at the least she should get a Facebook ban.

As for the company, I would threaten legal action due to what has happened, your safety has been compromised and there are now people out there that will link your name and face with theft. They may not have seen that everything was sorted in the end. I would be expecting compensation of a generous nature, a public apology posted in the Facebook group where the post was added, and I would report to the ICO including the name of the woman who slandered you online

I had a bad experience of this once as I also do not like my photo taken by delivery drivers, so I tend to open the door slightly and stay behind it now and just put my arm out and tell them it's only because I don't want to be in the photo. I always say thanks too. Never had an issue with this way.