"Reflection" is a word I grew to hate at work. Basically it was a get out of jail free card. "I may have behaved like a complete arsehole, but I promise to reflect on my behavior and think about ways I can present my arguments in a less confrontational way". This seems to get people of the hook for almost anything. If pushed, they may agree to do an online anger management course. As far as they are concerned, all is now sweetness and light. As far as the underlings who work in their dept are concerned, nothing has changed and it's only a matter of time before the next outburst of bad tempered horrendous behaviour.
Vennels did a lot of reflecting, couldn't get her use of the R word out of my head. I am sensitive to it!
That said, on reflection, I think the moment we saw the true Vennels was when she broke down in front of Stein. "I loved the Post Office" was probably the most honest thing she said over the whole 3 days.
Why would she not love the post office? Huge salary, almost celebrity status for a while, responsibility, status, even a bloody CBE. It gave her her identity and her sense of self worth.
Her love for the post office was so deep, so all consuming, and presumably endorsed by god, that she would do anything for this fantastic institution that had bestowed wealth, status and influence upon her. The future looked bright, head of the post office, and then Bishop of London. To be honest, in her position I may would love the PO too.
If you go back and look again at that moment it is striking.
Errant sub post masters were just people who stood between her and her true love.