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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be really funking fed up of the shit train services in this country

262 replies

Medschoolmum · 26/04/2024 08:26

I paid £170 for an advance ticket for a trip into London this morning. Journey of around 1.5 hours. Booked a seat with a table so that I can work on the train. Got up 45 mins earlier than usual to get to the station on time. Parked at the station for an exorbitant sum. Arrive to be told that train is delayed by 22 mins. Annoying, but OK, I have built in additional time. Not a massive issue.

After waiting for 10 mins, they announce that the train is cancelled. Not stopping at my station because they are running late. (This is not some tiny village station with one person on the platform BTW- it is a substantial sized station with loads of people waiting for that train.

We are informed that the next train will depart half an hour after the original scheduled train. This will mean that I'm a bit tight on time but should just about make it to my meeting on time. This is why you build in a buffer zone, right?

So now the next train is delayed as well, who knows when or if it will arrive. When I finally manage to get on the train, it's clearly going to be heaving. No chance I'll get a seat. And in the meantime, I'm still sitting here in a dingy waiting room drinking crap coffee.

The last time I took a train was around 10 days ago. That one was also cancelled for a different reason. I was delayed by around 40 mins.

I know I can claim back the ticket cost etc, but how on earth do they get away with charging such extortionate prices for such ridiculously unreliable services? I used to live overseas in a country where the trains were much cheaper, cleaner and ran like clockwork. Why are we so incapable of doing the same?

I'm not convinced that nationalising them is going to fix the problem either... the days of British Rail weren't exactly much better.

I am so fed up of this shit show.

OP posts:
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5
MrsCarson · 26/04/2024 17:30

This happened to my mother's wonderful planning a few years back but it is still happening.
Both 80 year olds, picked and paid for the direct train to London. (Virgin) They get to the station at silly o'clock and are then informed it's cancelled they will be on the one that they have to change in Chester or Crewe or both I forget, and also navigate the stairs and changing platforms. No problem in their youth, but one failing heart and two replaced knees this put them both under a lot of stress and upset. No help anywhere to be found to change platforms. Nearly missed the connecting train.
Train home was direct and exactly what they booked.
Train service is a mess.

whenwhenwhen · 26/04/2024 17:49

End-stage privatisation. The private companies' main motivation is profit for shareholders, not to provide a quality service to you / us.

If they paid their staff properly, we'd have a better service. However, they'd rather not pay their staff properly, and they've calculated that even if they have to do loads of refunds to people like you to make up for trains that have been cancelled due to industrial action, they will still make more profit doing this, than if they paid their staff properly. So this is what they do.

Don't fall for the claim that the workers are greedy. That's the classic argument to pit one group of workers against another. The hope is that the workers will bicker, while the owners laugh all the way to the bank.

Desperada68 · 26/04/2024 17:56

I decided not to apply for a job in central Manchester because the trains in the north west are so sh*t. Jamie Driscoll, mayor of the north Tyne area, refused to travel to see Andy Burnham in-person because Transpenninr services are so unreliable.

I'm going to have to start driving again because it's such a bloody joke.

Lagoony · 26/04/2024 17:58

£170 to go to London 😂 I'd pay £170 to not go to London.

LakieLady · 26/04/2024 18:06

Mischance · 26/04/2024 12:05

It is all a fiasco - we are supposed to be encouraging the use of public transport to get cars off the road!

Here's a little tale about the craziness of privatisation of the railways ...... we were once travelling back from France - whizzed through the channel tunnel with no problems, hopped on our train home and finished up trapped in the Severn tunnel, because an idiot drunken rugby fan had pulled the emergency cord which had put on the brakes, and then something had gone wrong which meant that they could not get the train going again. So there we were stuck in the tunnel waiting for another engine to shunt us out. But here's the rub .... in order to save money, it had to be an engine from the same company - so we waited for hours!! There was a lady next to me who was claustrophobic - and getting more hysterical by the minute, poor woman.

Good grief, that sounds horrific! I'd have been beyond hysterical if I'd been stuck in a tunnel for hours. I'm not even keen on driving through the Dartford tunnel in case the traffic gets gridlocked for some reason, and I have a huge sense of relief when I can see daylight and know I'm nearly out.

That experience would have put me off ever getting on a train again, I think.

I hope the drunken rugby player got a big fine for being such an utter twat.

DdraigGoch · 26/04/2024 18:14

MichelleMcBelle · 26/04/2024 12:36

There are earlier options
Manchester to Crewe £4.40
Crewe to London £70 arrives in London at 8:05am 9:35am - almost £100 saving if you’re willing to go early enough!
OR
Crewe to London £129 arrives in London at 8:35am which is still cheaper!!

Alternatively, If you’re willing to pay £170 for an unreliable train for an important meeting, and if options allow, then you might as well catch a train the night before, where they run as cheap as £32 with a railcard in the evening, and use the rest of the money to book a hotel!

It shouldn’t have to be this way, services are shocking and extremely poor, prices are high but there would be no way I’d willingly pay £170 when there are cheaper options!

So you have to spend an hour on a Northern stopper to Crewe, then change for an LNW stopper to Euston. More than three hours in high density seating, on trains stopping at every other gatepost.

By contrast, on a TGV from Lyon to Paris (so 100km more than Manchester to London), the ticket will be no more than €109 (you could be in by 10:38 for €29). You have a comfortable reserved seat, plenty of room for luggage, catering onboard etc. Even better, despite being 100km longer, the journey time is less than 2hrs. This is why we need HS2.

Allfur · 26/04/2024 18:18

DonnaBanana · 26/04/2024 17:29

I agree but only if you are okay with often not getting somewhere on time or at all. Which is fine on a holiday. Not so good when you have to get to the High Court or something.

Although I've never used trains to get to 'the high court or something', I have indeed used them for work related, time specific events, with great success

LakieLady · 26/04/2024 18:20

The ticket pricing is bizarre. Why is it £20 for an off-peak day return from my local station in Sussex to Victoria, but £31.50 to go to London Bridge? Both are direct trains.

Bloody annoying when you want to go and visit a friend in Bermondsey.

StrawberrySquash · 26/04/2024 18:27

YANBevenatinylittlebitU.

It's an absolute joke. Family holidays are disrupted, my working day gets off to a crappy start far too often.

And the prices just get worse and worse. A trip of a couple of hours out of London is now £100. And so unreliable. It never used to be this bad. And since Covid the department for transport have cut services where there is demand. I have simply given up trying to get my preferred morning train now they've reduced the service as you physically can't get on. And there is space on that line! It used to run an extra service. So many of my colleagues say similar. It's not just that I'm unlucky.

IDontHateRainbows · 26/04/2024 18:48

I was in what can only be described as a sort of scrum yesterday at Euston when the train platform was announced. The previous two trains being cancellled. Despite going at a reasonable pace I was outrun/ walked by a horde of people all trying to get to the unreserved carriage. I managed to get a seat by chance. This is with Avanti and not an uncommon occurrence. Annoyingly they have started to announce the train will be busy and advising people to get the next service....like I really want to hang around a bit longer fir the next crowded train.

DdraigGoch · 26/04/2024 18:53

mjf981 · 26/04/2024 12:56

Serious question - is there anywhere in the western world with a worse (more unreliable and more expensive) train network? I doubt it.

I was recently in Japan. The shinkansen is unbelievable. Its like living in the future.

It's not as expensive, but Deutsche Bahn could give Avanti a run for its money in the unreliability stakes. I've had a few two hour delays when travelling long distances through Germany.

IDoNotConsentToAstonResearch · 26/04/2024 19:23

MrsCarson · 26/04/2024 17:30

This happened to my mother's wonderful planning a few years back but it is still happening.
Both 80 year olds, picked and paid for the direct train to London. (Virgin) They get to the station at silly o'clock and are then informed it's cancelled they will be on the one that they have to change in Chester or Crewe or both I forget, and also navigate the stairs and changing platforms. No problem in their youth, but one failing heart and two replaced knees this put them both under a lot of stress and upset. No help anywhere to be found to change platforms. Nearly missed the connecting train.
Train home was direct and exactly what they booked.
Train service is a mess.

My 87 year old mother in law has given up going anywhere because she needs passenger assistance and it’s all fine if everything is the right trains but they’re so often cancelled and connections missed and then the help simply evaporates, it doesn’t get shifted to whatever service she ends up on even though with the ease of communication these days it would be entirely possible.

HunterHearstHelmsley · 26/04/2024 19:26

LakieLady · 26/04/2024 18:20

The ticket pricing is bizarre. Why is it £20 for an off-peak day return from my local station in Sussex to Victoria, but £31.50 to go to London Bridge? Both are direct trains.

Bloody annoying when you want to go and visit a friend in Bermondsey.

I have a journey I regularly make, it's cheaper to get a taxi to a station 10 miles away then it is to get the train from my local station.

Small station - destination is £80
Further station - destination is £30

The taxi is £30 return and less hassle.

MsFaversham · 26/04/2024 19:28

They are getting away with it because the government is funding the cost of the delay repay. They don’t have any incentive to run them on time. Why they are allowed to renew their contracts is another matter. I’m all for renationalisation.

BoobyDazzler · 26/04/2024 19:30

Even if the service wasn’t absolutly shocking £170 for an hour and a half on the train is an an utter disgrace. It’s no wonder everyone drives everywhere!

jobessieandme · 26/04/2024 19:33

I pay £60 a day to commute on a train to London which is often delayed, sometimes cancelled.

When it does come it is always horribly over crowded and I usually have to stand for an hour.

I too am absolutely sick of this shit!

kitsuneghost · 26/04/2024 20:27

We often need a rail replacement. It is essentially £9 for the train ticket bus, £2 for the council bus.
They literally follow each other down the same road. Not even a route that many people get on and off.

DdraigGoch · 26/04/2024 20:32

NewGirlinClass · 26/04/2024 13:41

Only just seen this thread, has anyone compared the amount of money that other countries put into their railway systems? My understanding is that like health care the total cost of running a railway in UK is lower.
That is other countries are willing to pay more tax, the money is passed to the operator who provides more trains and better services.
Am I right?

I looked a few years ago, the UK subsidised its railways by the same gross amount as the Swiss did. Except the UK has a population of 67 million, more than seven times the Swiss population, so that money goes an awful lot further there.

RampantIvy · 26/04/2024 20:33

Our shit train services is why I end up driving more than ever these days.

Any sanctimonious idiot who dares to challenge me on this can do one. I don't dare book any train travel in advance these days because the train will either be cancelled or they will go on strike.

DdraigGoch · 26/04/2024 20:51

MichelleMcBelle · 26/04/2024 13:45

Damn, I hadn’t read the small print! Apologies.

It's also no use outside the home counties.

I work in railway ticketing myself so I'm well aware of all the ways that one can reduce the fare. That's no comfort to the person aged between 31 and 59, who has no disability, who is travelling on their own, isn't travelling within the South East, has never been a member of HM Forces and who has just had a call from their sick mother in Edinburgh resulting in a last-minute journey North.

That person used to be able to get change from £90 as long as they avoided the weekday peaks, which was a reasonable price to pay for a single ticket from London to Edinburgh. Thanks to the government's recent "simpler fares trial" they'll have little change from £200 for a single ticket if all of the Advances have been sold out (forget travelling around the Edinburgh Fringe or the Tattoo).

InTheUpsideDownToday · 26/04/2024 20:54

MsFaversham · 26/04/2024 19:28

They are getting away with it because the government is funding the cost of the delay repay. They don’t have any incentive to run them on time. Why they are allowed to renew their contracts is another matter. I’m all for renationalisation.

So we are paying for private companies doing crap while the shareholders are pocketing billions.
That needs to be stopped when the next government get in.

DdraigGoch · 26/04/2024 20:59

HauntedBungalow · 26/04/2024 14:00

I think it's more complicated than that. There are a lot of variables. There has definitely been a move towards a greater part of the cost being met through ticket prices over the past twenty odd years. However the government still pays out £26 bn in subsidies. Spanish government for eg has increased subsidies in recent years to €20 billion (was previously €9 billion ie way less than the UK government has put in for a long time) but that has covered things like travel cards to go for free on routes that saw a downturn in numbers after covid. It already has a high speed network so it doesn't need to invest in that but as I understand it the costs for that weren't subsidised by government there, unlike in the UK.

I believe that the AVE network was funded largely with EU money. Money that would have been available to us at the time, except successive administrations were too incompetent to get the most back from our contributions while we were a member.

Other than AVE, I'd generally use RENFE as an example of how NOT to run a railway.

EnthENd · 26/04/2024 23:49

Contrary to other answers. I commute by rail 90% of the time and usually arrive on time or maybe 5 minutes late. I had a bad couple of weeks in the winter with storm-related delays, but weather can affect the roads too. The last month the only problem was no trains on the strike day.

Cost, well that’s still a bit shit, it shouldn’t cost one person more to get the train than to buy fuel to drive, and it does. But if I factored in the increased maintenance and insurance cost from the extra mileage that would close the gap. Anyway I don’t like driving at 730 am.

EnthENd · 26/04/2024 23:51

PS: Avanti are as much use as a chocolate teapot though. Fancy trains and no drivers. I’m glad I don’t have to commute with them. For Birmingham-London get the LNWR, way cheaper, and for “off peak” you arrive in London at the same time anyway.

PoochiesPinkEars · 27/04/2024 07:01

EnthENd · 26/04/2024 23:49

Contrary to other answers. I commute by rail 90% of the time and usually arrive on time or maybe 5 minutes late. I had a bad couple of weeks in the winter with storm-related delays, but weather can affect the roads too. The last month the only problem was no trains on the strike day.

Cost, well that’s still a bit shit, it shouldn’t cost one person more to get the train than to buy fuel to drive, and it does. But if I factored in the increased maintenance and insurance cost from the extra mileage that would close the gap. Anyway I don’t like driving at 730 am.

Ooooo, that sounds good! Which railway are you using?