PT charge full session

[lpylou]

I had to cancel my PT session at the last minute (was at 16.00) because I couldn't shake off a terrible headache.

I was going to go anyway but was getting ready and felt dizzy. I'm 15 weeks pregnant and it's definitely related.

If was hot in my home office today which is in the loft and I didn't stop for a lunch break so I could fit in my PT. Whilst I did eat lunch I was in that hot office all day.

I really didn't want to cancel but as quite worried I would make myself worse if I went.

More than 3 hours on it was the right call. It's becoming more of a migraine and food, pain killers/water/garden doors open haven't helped.

I haven't don't this before so don't know if it's normal but I've been charged the full session for not giving 12 hours notice.

Can someone tell me if this is normal. Maybe it is. She said she stayed at work because of my booked session.

Well yes of course, you booked her time, she couldn't resell it could she?

Yes completely normal to have to pay (ex PT)

Seems pretty normal to me, these things happen I'm afraid and I think 12 hours is lenient to allow time notice. Obviously you can't account for being ill but they have to safeguard their income too.

Totally normal, and reasonable.
You are paying for her time.

Very normal - is this the first time you have cancelled at such short notice?

If your employer said they had no work for you this afternoon... would you still expect to be paid?

Perfectly normal to have a cancellation policy. And this seems a normal one.

I thought so but wanted to check. Must get off my phone as head is hurting. Thanks all.

Seems entirely fair, yes

Perfectly normal. Most PT’s have a 24 hour cancellation policy, any less and you pay.

Yes, of course you pay. It's her job (and policy).

Not sure why you would think you shouldn't pay.

Can someone explain how some posters still manage to have a name change fail? Doesn’t your username stay the same when you’ve started/commented on a post

Yes, I think you’d have to pay as you’ve not left enough time for them to rebook & they’ll need the money. I hope you are ok.

She is making a living from doing PT's and is doing the right thing in still taking payment.
Many require 24 hours notice, it is quite generic to be given 12 hours.

Entirely normal and sensible terms and conditions for PTs/hairdressers/masseurs etc.

Otherwise people cancel willy nilly on the flimsiest of excuses and let the service provider lose money.

Of course it’s normal.

Her mortgage/rent/bills don’t reduce because you cancelled, she still has to pay, ergo you have to pay.

What do you do for a living, OP?

Yes, of course that is normal. They still have bills to pay. If you cancel at short notice it means they have no chance at rearranging or booking someone else in, so they just lose the session. They don’t need to lose the money though; you have to pay.

Yes, just like hairdressers etc. Normally it's 24 hours notice.

Of course you have to pay. You booked her time and didn't cancel on time. She can't recoup her lost time.

You should absolutely expect to pay the full fee.

Take a read of the ts and cs you signed up for initially.
If you went to work today and your boss said, we don’t need you 10-1pm, so we won’t pay you. But we need you to stay until 5 as you have a 1-5 meeting. Would you be happy with not being paid for that 3 hour gap?

There is often a minimum notice period to cancel without charge or even part charge. At short notice it is unlikely they can fill the slot.

Yes normal. Just join a gym and do what’s within your energy level that day. PT’s rarely add much.

Yes, her cancellation period is actually really generous.

Of course it is! 🙄 what would happen if every client today cancelled? She'd be left with no wages.