Because GPs are only under the umbrella of the NHS. They are small businesses in their own right.
I bet you don’t find it so bad that the staff at them don’t get all the bonuses and pay rises that the NHS staff get if they work in hospitals.
You just see it all as the NHS, it’s not funding wise. The budget given to GP surgeries has not really risen in real terms for years.
You see in the news the percentage of pay increases the “NHS” staff are demanding, but in GP land we are lucky if we get 1%.
Maybe you should try working in your local GP surgery, you will understand the cr@p that it dealt with as “emergencies”. Believe me you would be shocked.
We get few genuine emergencies, we get lots of whinging and moaning and GP bashing by people who could legitimately treat themselves at home, but prefer to take appointments from those who actually need to be seen.
Like I said, come and work in a surgery, you will understand why they need the break.
Do your team regularly cry at their desk because of the way they have been spoken to? Ours do, most Reception team members last about a year, two max because of the abuse from the public.