Fibbing Delivery Driver

[CocktailQueenie]

Waited in all day for a delivery yesterday, then at 17.57hrs received a message saying 'sorry the driver missed me' and that I now must collect my parcel from a Co-op shop 3 miles away.

I have calmed down since last night but am so cross as I was in all day waiting, have checked Ring doorbell footage and no sign of anyone trying to deliver.

I have emailed the company I bought the products from to have a moan but not sure it will get me anywhere. Company was DPD. Anyone else had this problem? AIBU to expect delivery drivers to at least attempt a delivery? I suspect it just got late and they understandably wanted to get home.

My friends husband worked as a delivery driver once. He was a bad one and wouldn't deliver packages. Luckily for my friend he's grown up and luckily for everyone else he no longer does that job.

I've done some crap jobs over the years, but I have always done my best for customers.

It more down to the individual driver than the company.

What I have had is a driver put my parcel in an empty bin, even though I was at home, then claim I was out so "they had to leave it in a special place" (which I had not agreed to)

I’ve had this. I actually had the front door wide open at the time the parcel was supposed to be delivered. I had a delivery window of an hour. Part way through the hour, I had an email to say they’d missed me (lies - my dog would have alerted me even if I wasn’t near the front door, which I was). I was furious as I needed the item to use asap. I called the selling company immediately and explained, they said that they have a business account and were able to call the courier company - who then called the courier and sent him “back” to my house. I was astonished at the level of service after I phoned up.

You are presuming missed you implied they had attended it’s far more likely that they missed your address entirely hence human error resulted in his eyes jumping you on his delivery sheet because the sheet is not in destination order but the order the delivery was requested they have to route the deliveries on the road and often have 4/5 sheets to work off of

We had that with DPD … sort of!
we live remotely. They sent a photo of someone else’s gateway to say it’d been delivered. No parcel in the picture. We happened to recognise is as a mile down the road.
parcel did turn up a few days later, but not before I’d gone nuts at the selling company.
…. they thought I’d had delivery though. Which I hadn’t.

it’s still the lying that bothers me too.

Been WFH at my kitchen table and watched the postman put a red missed delivery slip through my door with the letters 😂😂😂

i called out and he got it from the van.

I had the same with DPD. It was in the middle of the day. The bell didn't ring, but he said he tried to deliver it.

I had a call and an apology. New driver, apparently.

So my brother works for DPD so I actually know a lot about them. 5pm isn’t the end of their shift so I doubt they wanted to get home as most finish around 7pm. Also maybe they knocked on the wrong door because from what I understand is it’s quite impossible for them to just miss out deliveries without them getting into trouble. Also they are not paid peanuts they are actually quite well paid, not amazing but it’s well above average.

I make it clear that there is no safe place. Once they have delivered to a place you say is safe, it’s at your risk. If someone steals it from your safe place, it’s your loss - you have no claim against the supplier.

Oh good old DPD, they dump my Hello Fresh at my front door and say they delivered it ‘safely to your porch’. I live on a main road and don’t have a porch.

this kind of thing frustrates me so much!! Not OP, not at all, I’m fully with you on that one! But as someone who has worked as a self-employed courier for multiple well known companies over the past couple of years and also as someone who orders a lot online myself.

first of all, it’s more bloody effort to go and drop a parcel off at a location that’s miles out of the way when you’ve already been to the house than it is to just stand on the doorstep for an extra two minutes and wait.

secondly most courier apps I’ve used allow the driver to contact the customer in some way if they can’t deliver, for whatever reason, whether that’s no answer or you’re lost or can’t get through the gate or whatever.

thirdly people have neighbours who more often than not are more than willing to take a package in rather than making someone go looking for it!

does my absolute head in here - we are the top floor flat of a house that’s been converted, my delivery notes therefore always state to please allow more than 0.5 seconds for me to get to the door. The amount of times I’ve had the little "sorry we couldn’t reach you" without the doorbell even going….

lazy delivery drivers give the rest of us a bad name, it’s so bloody frustrating 😩

DPD did this to me. They don't even try to deliver, just dump everything at a local shop. If I wanted to go out foraging for things like a caveman I wouldn't have ordered online.

This really winds me up.

I watched a delivery driver pull up outside, look in her car and I guess realised she didn’t have it loaded so drove off. Got an email saying sorry we missed you we will redeliver, came back the next day when I was out so it got sent back to the company because I’d ‘missed it twice’ 😡😡

We had good old DPD yesterday…
Our doorbell doesn’t always work, and we can’t hear the door getting chapped from the back of the house but my daughter happened to be in the hall, and shouted to me that someone was at the door. When I get there, he starts going off at me saying that he has to redo the scan, and that next time if I don’t answer quicker he’ll have to card the delivery (my daughter reckons he was there 30seconds tops from when she saw him plonk the box at the door to me getting there.) I apologise and explain about the doorbell, being at the back of the house etc, “well,I also knocked the door and I have a four bedroom house and I can hear my front door from every room” was the reply… Fucking good for you pal! He then stomps off down the steps, muttering under his breath at me, slams the van door and drives off! Dick head!

I wondered the same. The next drop is probably always only a few streets away but at some point it's time to call it a day.

Yes had this twice recently. Was furious as on one occasion I saw the van pull up, see no car on the driveway and drove off. Got the notification of failed delivery after. I complained to DPD who refused to take a complaint as I'm not the customer, the supplier sending me the goods is apparently.

Utter disgrace

At least you could collect it.

We have an Amazon driver in our town who takes a photo of the delivery on your doorstep and then steals the parcel. Must be thick as mince as he has been caught on multiple door bell cams!

I can beat that - I had Argos coming for a second attempt to pick up a damaged dryer (which was delivered damaged). I waited in all day, called the call centre a couple of times to be assured they were coming. They didn’t come - but the next day I had an email from Argos telling me the collection was successful, and they were assessing the dryer for a refund (I went downstairs to check the dryer was still in the livingroom- it was) and a couple of days later they refunded me! The dryer is still sat in the livingroom taking up space…anyone want a slightly damaged dryer?

Please don't ever use FedEx next day if you want next day. Apparently the parcel consolidator has to arrange courier collection from the drop off point. But nowhere are you told this.

i order everything to be delivered to a locker if at all possible. There are several within walking distance from me. If hermes is listed as delivery company, I won't order.

Happens all the time! Years ago I heard something being pushed through the letter box. It was a Royal Mail ‘sorry we missed you’ I ran out the door after the mailman who looked sheepish and said ‘oh I haven’t got anything, must have been the van that missed you’. When I eventually collected it, it was a small paperback book which I doubt needed a van….

@CocktailQueenie I had a wedding hat delivered two saturdays ago in the morning by royal mail. we were all in the house and no one heard the door bell so he threw the box right up the back garden/ I only found it on sunday morning when i took the dogs round the back!!! just as well it wasnt raining or the hat would have been ruined.

I thought DPD weren’t paid peanuts?
Normally DPD are brilliant but once they did the sorry we have missed you text/ email and I was sitting looking out of the window. Nothing on ring doorbell
I wrote a furious email and the company who I purchased off, said that he had tried to deliver 2 miles away to a completely different address.
Plus they didn’t even bother to deliver to collection shop! The company had to send out again!

I have bad experiences with Amazon all the time.

They don't even bother knocking.

They just leave the parcel in the porch, and the only way I know it's been delivered is when I receive an email. I open the door, and there is it.

The Amazon 'delivered' email states 'handed to resident'. No it bloody wasn't.

I'm not sure how people who have a porch seal with Amazon not knocking.