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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the current A&E wait times are mad

111 replies

Iamunsure · 19/03/2024 09:15

I live in west Midlands and the current wait times in our area's A&E is currently 9 hours to be seen for general and 6-7 hours for children A&E. We took our DC to A&E as asked by 111 triage. It's absolutely mad with people sitting on floor for hours to be seen.
How are the waiting times in your area and how's your experience been. I think it's absolutely mad and gone massively downhill for NHS.

OP posts:
Jeannie88 · 20/03/2024 19:19

Allmarbleslost · 19/03/2024 12:12

I was in a&e at our nearest Children's hospital with dc2 last week. We were in and out within 2 hours (including triage, xray and temporary cast applied to wrist)

There were however lots of people in the waiting room who had been waiting for 5 hours plus (and were complaining loudly about it!) I can only assume that triage had decided they didn't need to be seen quickly.

Children seem to be treated quickly, as with doctors appointments. I've never had a problem getting my DC to see one one in a short space of time, guess it's the priority the system. Should be the same for older people. Xx

LadyEloise1 · 20/03/2024 19:41

MrTiddlesTheCat · 19/03/2024 09:27

They're not just mad, they're barbaric. I fell down some stairs, shattering my shoulder. Thankfully I'm in Sweden so was seen and given morphine within half an hour an hour. The thought of being left on the floor, in agony, for hours on end absolutely horrifies me.

How can Sweden have such a good system ?
What does it do differently (to the UK and Ireland ) that gives it a so much better service

maplepecan · 20/03/2024 19:45

The whole system is broken and people are undoubtedly ending up in a&e as they don't know where else to turn.

When DD recently got a piece of drinking straw stuck up her nose we ended up in a 5 hour wait in a&e. The GP wanted nothing to do with the issue so I phoned 111 to try to establish if there was any minor injuries type of place to take her. There wasn't and all they could advise was to not try to remove it ourselves and wait for hours for a doctor to call back. The thing just needed carefully fishing out so off we traipsed to a&e to wait until midnight for a doctor with a pair of long handled tweezers to spend 30 seconds pulling it out. DD had her observations taken hourly throughout like a poorly patient and we clogged up the waiting room for 5 hours with a completely healthy but increasingly tired and grumpy toddler.

PrincessTeaSet · 20/03/2024 20:01

applepie4u · 19/03/2024 11:58

I have friends nurses who work for nhs and the stories they tell are really sad. They usually work over their shifts, often not having a drink so have one at station that they can pick up and are glared at by pts and relatives about who think they are standing there drinking coffee when they are actually having a drink on shop floor and not going for break as so understaffed.
One of my friends who trained in 80s said pts used to respect nhs staff but now there is a lot of verbal abuse, filming with phones which is illegal in hospitals and complaining about trivia so time is taken up dealing with for example sammy who didn't get their cup of tea (big deal) but had a jug of water because staff were dealing with a heart attack or something else more serious. Selfish and think they are the only ones who are ill.
Also the public have become very selfish and demanding but don't look at the whole picture of the wards/accident service. If they have to wait for their tablets to take home they have no patience and forget that there are many other pts drugs inpt and outpatient to sort out.
Some pts also refuse to go home as their family can't pick up till next day so bed block. My friends say some pts demand ambulance booked which costs nhs a lot because no family when they could have got a taxi. My friends have seen family visiting previously.
Another problem is when doctors visit ward the patients don't ask everything or complain after or want a sick certificate and the nurses then have to call dr back from another area so this is all very time consuming.
A lot of patients and relatives make comments to my friends or at them about when they are on the computer. They see this as not proper nursing and make comments like they're just sitting at the desk doing nothing. My friends hear this all the time.
My best mate is a ward sister and she said admission
Assessments
Discharge planning
Blood results
X-rays
District nurse
Etc etc etc etc loads more things literally everything they do has to go on computer so if they did not sit there to look at blood results or write district nurse letter or request room clean for next pt these things would not get done and pts wouldn't have a clean room to go into.
Also my friends were saying how one pt to feed and wash, log roll can take an hour so think of all the pts they are dealing with, dressings, complicated dressings, intravenous antibiotics, pain relief, setting up pumps, doctors rounds, physio rounds, obtaining drugs, talking to relatives, phone calls, very sick patients who can take up all nurse time as all hands on deck, documentation that if is not done they can in serious trouble, audits.
Most people who complain don't understand any of this and as others have said come in as inappropriate admissions.
A lot of time is spent dealing with pts who will ask you if they can have a cup of tea when nurse doing drug round, or when nurses washing soiled dying pt next door.
So please support your NHS.
The staff overall work very hard and are highly qualified, unappreciated, underpaid and undervalued.
Some of my friends said they are done after many years as just subject to verbal and physical abuse on a daily basis.
Also my friends say when doctors to ward rounds patients are so respectful and smiling and happy to see the big boss but then moan when doctors not there so nurse advocate for everyone but get treated the worst and it's not right.

Obviously abusing staff is never acceptable. However you can see why people do it. They are worried, stressed, tired, in pain, they may have pets or children or jobs or elderly relatives to worry about. They then are expected to sit on the floor for 12 hours or more, with limited access to food or water, in dirty conditions, surrounded by suffering or drunk or infectious people. It's hardly surprising that some people lose their patience. It's not really reasonable to expect people to go on understanding and making allowances. The truth is that any wait over 4 hours is too long. People are dying in hospital while waiting, in ambulances, waiting for ambulances, because they avoid calling an ambulance or going to a and e because of the conditions, or because they can't get a GP appointment so their condition worsens. It's completely unacceptable. This is why people kick off. Not the fault of individual staff but it's an unavoidable consequence of the state the NHS is in.

PrincessTeaSet · 20/03/2024 20:01

LadyEloise1 · 20/03/2024 19:41

How can Sweden have such a good system ?
What does it do differently (to the UK and Ireland ) that gives it a so much better service

They pay about double what we do

Mountainclimber50 · 20/03/2024 20:02

It’s always been like this from my recollection.

I worked in A&E in the 1990’s.

80% of the patients then should not have been there. I presume that is over 90% now.

Many time wasters clog up the system.

I left after being bitten and spat at one too many times.

PrincessTeaSet · 20/03/2024 20:04

Jeannie88 · 20/03/2024 19:19

Children seem to be treated quickly, as with doctors appointments. I've never had a problem getting my DC to see one one in a short space of time, guess it's the priority the system. Should be the same for older people. Xx

Not always. Last time I was there (with a fitting 1 year old) we waited 5 hours. Everyone else in the waiting room waited a similar time. It was all children including some who were struggling to breathe, and a girl with a broken ankle.

PrincessTeaSet · 20/03/2024 20:10

Gruffallowhydidntyouknow · 20/03/2024 08:47

The biggest problem is that people don't look after themselves well in the UK so healh care is stretched and also people massively misuse all health services.

They go to the GP with every cough and cold ( I remember being told by family members every time one of my children had a viral illness as a baby that they "need antibiotics ") not one of them ever had a course of antibiitics under the age of 2.

A&E is used like a drop in centre. Tonsillitis, sore foot etc. People need to really learn what can be dealt with at home, what a pharmacist can offer (most people think they dispense medicine not are health care professionals ) and when it's A&E.

I think better A&E gate keeping and sending home the walking well would be a good start. In general unless you might not make it through the next 24 hours without intervention or a limb is hanging off and won't repair without a medical professional then you probably don't need A&E.

Edited

Trouble is if your child gets tonsillitis on a Friday night you would have to wait until Monday. I guess they probably won't die but they would suffering, need longer off school, a proportion will get sepsis. It's not really a solution. Plus the GP will send you to a and e if they think you need seen and they have no appointments. Once you have been advised to take a child to a and e you have to go or they call social services. This probably explains many of the vomiting toddlers etc .

Bpickle1 · 20/03/2024 20:14

Just be grateful that you weren't ill enough to be seen extra sharpish!

PrincessTeaSet · 20/03/2024 20:28

Noseyoldcow · 19/03/2024 14:03

We all agree that healthcare in this country is pants, and that shortfalls in one area (e.g. lack of gps) causes problems in other areas. Why aren't other countries' health services in such as mess? Or are they? What are they doing that is so different to us?
I know that not everything is free, but how do they collect money without it being self defeating? It costs money to collect money, so any payments would have to be more than token amounts. And what do they do that could we apply to our health system to make it work better?
I cannot see that the problems we have of an aging population and immigration etc etc being much different in European countries at least, can someone enlighten me?

They spend a lot more on healthcare in other countries, whether via tax or via patient contributions. The NHS is the cheapest healthcare system in the developed world, more or less.

Lots of countries you pay for appointments or a proportion of other costs, generally you would claim some back via insurance which could be through your workplace or the state of unemployed .

In the UK we have much worse poverty and inequality, people living in poor quality housing, people unable to eat decent diets than in other European countries. Poor people take up a disproportionate amount of healthcare. This would make a system where you had to pay tricky as these poor people would have to be exempt from paying (unless you want an inhuman system like in the us). If we took steps to reduce poverty and spent more on preventive care in these people we could save a lot of money overall.

I'm sure there could also be huge efficiency savings for example community nurses could deal with a lot more than they do, better adult social care, better availability of physio and rehab would help people benefit from their expensive operations, not making people wait months until they deteriorate needing more care, having more support for disabled people in the community etc.

Mountainclimber50 · 20/03/2024 20:36

@PrincessTeaSet do you have a link to the data to back up your claims?

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