I don't think you need to worry about people like me. We have no power. Neither party really supports our views. We are disenfranchised in a sense, as there are just two middle of road parties in the UK. SO there is nothing to be gained in understanding us. But I don't agree I see benefit users with disdain or disgust. I think there are plenty of people who live in very poor areas of the country where there is very little work. Benefits are very low anyway and we have many many fewer out of work than in the days when we had posters saying "labour isn't working". Because of the reduction of top tax rate to 40% and the other economic changes we made in the last few years we are in a reasonably strong position to maintain keeping current levels of people on benefits so I am certainly not as concerned about it as when unemployment was double current levels.
Workfare is very good for people and helps to level out the resentment those working full time for £13k a year feel to those who do nothing and get more. It also helps the idle to get back into work again. However there is no political will in this country for it so it's not going to happen. We will tinker at the edges, make single parents on benefits with 13 - 16 year olds attent pointless interviews, we will pay consultants a lot of money to talk about the problem and then we will continue as now having pretended to do something about the issue. We will also do the same on incapacity benefit - pay huge sums to newly set up consultancies to assess people and then continue as before.
A lot of people in the next 2 years will see how thin the line is between affluence and poverty, moving from in work to out of work, just about keeping up with the mortgage to not. Bankruptcies will continue to rise and repossessions will be on the increase. It will be interesting times but we've seen it all before and most people will weather the storm. One difference now is that Brown has borrowed very very heavily whereas the Tories were paying back national debt so to that extent things are worse.
We certainly need simpler systems and 20% and 40% tax rates are simpler than having 10% too (two rates are a move to the previous conservative simplicity by the way) but there is no political will for any simplicity such as merging NI and tax, having a single person allowance of £10, having a flat tax and abolishing tax reliefs. There are too many vested interests in keeping things as they are.
Most people probably see other people who aren't like them as "the other" to some extent even if it's just people with a different religion or accent or skin colour or whatever. I don't think benefit claimants are any more an "other" as any other people who differ from us.