Shall I complain about the receptionist at the dentist ?

[Lolared]

I had a bad experience with the dentist receptionist about 2 weeks ago , I was going to complain and looked into doing it properly through a company who deals with NHS practice complaints. the person I spoke to said I was totally in the right and to 100% go through with a complaint .

I cooled down and reevaluated the situation and this is a dentist I want to attend long term so thought best to let it go for everyone’s sake to save future awkwardness.

I went back yesterday for an appointment with my son, it was hard to act completely like nothing had happened but I was polite and smiled and it felt ok. After the appointment when I was booking another , he added he’s reflected on the previous conversation ( which I was thinking wow he’s going to apologise) and then adds more to the argument we had basically saying he’s gone off and thought of 1 more thing to chuck into it , then saying we will draw a line under it though , leaving me speechless, as I had already drew a line under it silently trying to be the bigger person .
I then left feeling like no I don’t want to draw a line under it even though I agreed with him and left politely. I’m furious. How dare he ? Why keep it going ? Why hold on to that for 2 weeks and wait for me to come back and have to still try and belittle me.

The conversation with the complaint people I spoke to in the beginning said if I was to go ahead I would need the managers details so after coming home I began finding the managers details (without calling the dental practice to not make the receptionist aware )

It turns out the receptionist is the manager/ owner! He’s photo came up when I was searching , he and he’s wife both own the practice she does dental work and he used to specialise in banking for 15 years so I assume has taken the role as receptionist.

Now I don’t know what to do , I don’t want him to think he can say some sly comment every time I go and I have to be the bigger person and take it on the chin and ignore it. It feels so unprofessional and I honestly just want to go to my appointments and go home.

Shall I just put up and shut up?

tia xx

What are you suggesting she does to his car?

Am I missing something re read OP post and there’s no details of what actually happened

so how do we know OP wasn’t completely out of order in the first place

based on this people are just agreeing with OP for the sake of it as MN tend to do

This is a joke right?

The use of "he's" instead of "his" on both threads is telling.

Definitely the same OP. In both threads they have used he's and his incorrectly multiple times. Plus they were late on two occasions. Not acceptable.