Shall I complain about the receptionist at the dentist ?

[Lolared]

I had a bad experience with the dentist receptionist about 2 weeks ago , I was going to complain and looked into doing it properly through a company who deals with NHS practice complaints. the person I spoke to said I was totally in the right and to 100% go through with a complaint .

I cooled down and reevaluated the situation and this is a dentist I want to attend long term so thought best to let it go for everyone’s sake to save future awkwardness.

I went back yesterday for an appointment with my son, it was hard to act completely like nothing had happened but I was polite and smiled and it felt ok. After the appointment when I was booking another , he added he’s reflected on the previous conversation ( which I was thinking wow he’s going to apologise) and then adds more to the argument we had basically saying he’s gone off and thought of 1 more thing to chuck into it , then saying we will draw a line under it though , leaving me speechless, as I had already drew a line under it silently trying to be the bigger person .
I then left feeling like no I don’t want to draw a line under it even though I agreed with him and left politely. I’m furious. How dare he ? Why keep it going ? Why hold on to that for 2 weeks and wait for me to come back and have to still try and belittle me.

The conversation with the complaint people I spoke to in the beginning said if I was to go ahead I would need the managers details so after coming home I began finding the managers details (without calling the dental practice to not make the receptionist aware )

It turns out the receptionist is the manager/ owner! He’s photo came up when I was searching , he and he’s wife both own the practice she does dental work and he used to specialise in banking for 15 years so I assume has taken the role as receptionist.

Now I don’t know what to do , I don’t want him to think he can say some sly comment every time I go and I have to be the bigger person and take it on the chin and ignore it. It feels so unprofessional and I honestly just want to go to my appointments and go home.

Shall I just put up and shut up?

tia xx

And what makes you think that

It’s impossible to give proper advice without knowing more details.

If you turned up late and he asked you not to be late again, then you have no grounds for complaint.
If he called you a fat ugly troll then that’s different.

The comment of don’t complain because she has sharp tools in my mouth and could do something after I complain about her husband was ridiculous

You seem to be overly invested with this but you aren’t willing to explain what the bad experience was.

Exactly

No sorry it’s not either

is creating a soap opera out of a situation normal for you? if so then maybe think about how this actually helps you

Only to keep the thread to a minimum, I’m not asking for advice or opinions on the actual argument just the over all situation of having had an argument/ disagreement. after silently drawing a line under it , it then being brought back up in an uncalled for way . Then finding out he’s the manger/ owner.
Some replies have been sufficient . Thank you

Your definitely the poster who wanted free hygienest care on the NHS. He challenged you because it's his business and hes losing out on income. They don't offer that service for free, many dentists have gone private because the NHS doesn't cover their basic costs. Your very lucky to have a NHS dentist. They will kick you off the list in a heart beat

Yep I have and it doesn’t help now but thanks for your opinion

Sorry this isn’t about hygienist care. I haven’t posted before about this . I can email MN for you and show you if it’s something really bothering you , a few people have said this i said it’s not my thread

If the patient is a registered NHS patient the treatment should be available on the NHS. If the patient is exempt she is entitled to the treatment free of charge. If they wanted her to pay privately for it this should have been explained beforehand. She should have been given and signed a written quote. This forms part of informed consent. You have to inform the patient before she consented to the treatment.

i don’t have a previous thread about this ?

You type exactly the same way as the previous poster who also recently had an issue with a male dental receptionist who was apparently rude to her. You can understand why people are confusing the two threads

Your posting style is identical down to the issue with the receptionist. The fact you won't go into the back story is pretty telling. I don't know what you expect people to say?What was the point in the thread with half a story?

You asked “Shall I complain about the receptionist at the dentist ?” and the only sensible response to that is that it depends what he did!
Instead you chose to say that some replies have been sufficient.

"i don’t have a previous thread about this ?"

Strange how you didn't mention that in your first reply to this comment further down the thread.

Yep. Bonkers.

Mumof2NDers the practice doesn't have to give additional treatments if its not on their plan,they can refer to other practices who offer that. I know my NHS dentist doesn't offer that service.

What was the initial disagreement about?

It also jogged my memory as I'm sure that poster mentioned being worried about taking a child soon in the future.

It’s the full story just not the details , I didn’t need to add the details . Can you show me the other thread that the posting styles identical to please?
this is crazy lol
I’ve got the help I posted for and before this derails to something completely different I’ll just say thank you to everyone who commented and I’ll end this here.

Thank you all ❤️❤️❤️

What is the thread called I’m interested to see why everybody is saying this tbh

Your NHS practice doesn’t offer hygiene appointments? A dentist can do this too. It’s one of the basics in dentistry

She obviously realises that she was the one being unreasonable so she won’t share that info.