Aibu to think Call Centre "music" should be optional?

[stringinalong]

I've been on hold to Appliances Direct's Extended Warranty call centre for 50 minutes. They're playing unpleasant high pitched music repeatedly. I've got my phone on speaker so I can be "hands free" and continue to work, but I can't focus because of the music, and can't reduce the volume in case I miss the pickup. What I really need is a "Press 1 to turn off the music" option!

Our GP surgery music has started to appeal to me!!!

Was number 4,328 in the queue the other day and was quite looking forward to the flute solo kicking in!!!

I hate when the music stops and you get excited that you've finally got through, only for it to tell you to keep waiting and start again!