To think this father was being unreasonable over heating a baby bottle in a bakery?

[MiniEggsMmm]

I work in a bakery and yesterday it was really busy. This father came in with a baby bottle full of milk and asked (his tone was demanding) if we could heat it. I politly said to him that we aren't allowed to heat baby bottles of milk due to health and safety.

He then asked for a bowl of boiling water so he could heat the bottle himself. I told him we aren't allowed to do that either due to health and safety either.

He was really angry and demanded to see the manager. The manager came out and this man was really angry and was shouting at this point saying "you begrudge my little boy a warm bottle of milk you tight b@stards!" The manager explained that if we gave him a bowl of boiling water and he knocked it over himself or worse still, the baby, we would be in so much trouble. Plus we could get sued for something like that.

I suggested to him that he bring a flask of boiling water and a jug to heat the bottle in in future and told him that's what i used to do. He then shouted "oh fck off you stupid btch!" at me and walked out.

I wasn't being a jobs worth, this kind of thing really is a health and safety issue and unfortunatly, people will sue for anything these days so you just cannot take the risk anymore. Plus we had a shop full of customers waiting to be served.

Working in customer service sucks. Most people are nice but some people are just completely ignorant, rude and selfish with absolutely no thought for the person serving them!

I work for a dentist and am regularly told that I "enjoy not giving people appointments"..when in reality I love giving them the appointments they want as it avoids me being given any s* from them, but the dentist who pays me doesn't want to see them

The father shouldn't really be taking a bottle of prepared formula out with him anyway as it's not safe to use after about an hour - better to do what most mums do and take a bottle of water and the powder in a separate container to add when needed. The water would then be an ok temperature. If it was normal milk it shouldn't need heating. Dads don't know anything!! [winl] He was clearly unreasonable. It's not your fault. I'd have been angry if he'd knocked the water over me or my child. Besides you had a job to do - serving paying customers for bakery items not running around after some chap sorting out his baby needs.

I think he was totally unreasonable but I do know that feeling of 'OMG i don't know what to do' and apparently being faced with brick walls of refusal everywhere.

He was very, very rude, should have been prepared, shouldn't have jumped the queue and ESPECIALLY shouldn't have gone out assuming other people would fill the gaps for him (especially in a bakery - random or what?) but tbh I hope in the same circs I would have run some hot water into a bowl on the side and dunked the bottle in. And then served all the other customers. The customer is not always right, and neither are parents, but the customer is always the one with the money, and when parents get stressed the ones who suffer are the children (and bakery assistants too).