We had booked to see a show, and ages ago I also booked a travelodge so we'd be right next to the venue. When we turned up ready to book into our travelodge (about 5.45pm) we were told that they had had to move us into a different travelodge in another place - miles from the venue!
This wasn't because of any kind of emergency - they just overbook on purpose apparently and you just get booted out even if you have booked a room in advance.
When we got back home, travelodge sent me an email asking for feedback, and I asked if I could have a refund. That seems to me like the absolute minimum - I booked into a hotel and they reneged on the booking - surely I should get a refund?! But they just blanked me. I don't know if I can get a refund - I'm guessing I will just be talking to a computer about it forever if I try.
I've found out since that not all hotel chains do this. I'm NEVER booking Travelodge again. Just warning you all!