Hell is a call centre.
Working in one is not fun.
In some, outbound = sales and inbound = complaints.
It’s common for every aspect of your working day to be timed/recorded - every call, every bit of after-call admin, every toilet break etc.
There is often an obsession with keeping call times short, to the extent that some workers hang up on customers to improve their statistics.
For added pressure/humiliation, some call centres email every individual worker’s statistics to the rest of the team each week.
You might have to recite every word of the script like a robot, regardless of what the customer says.
I won’t say much about the angry customers as they were the least of my worries.
Phoning a call centre is also not fun, especially most of the ones for banks and utility companies.
After going through a long list of options, listening to repeated automated messages I don’t need to hear, and being on hold for about half an hour, I finally get to speak to a person, briefly. Then, I’m usually transferred and cut off.