Blocked by a Tourist Attraction

[MrsMomoa2]

This is a relatively small attraction in part of the UK but popular in the Summer months and been there for years. I visited as a child and for past 10 years we have stayed locally and visited every year with my children and more recently my nephew.
They used to offer return visit as many times as you wanted within 7 days but this was stopped a couple of years ago due to abuse.
As we stayed opposite it was a great place to pop in for 1/2 hour at end of the day so in conversation that first year they kindly agreed to give us the 7 day free return. Last year we spoke to one of the owners who again was lovely and agreed again
(just to confirm max of 1 child and 2 adults at a time and would not have impacted on anyone else going in)
This year I asked again and after disappearing was quite rudely told no. I have no issue with the refusal but it was the way I was made to feel and my son (SEN) was upset. We still went round the attraction that day as it is a passage of rights to us now!
My sister did ask the following morning and did not realise was the same person who was just as rude!
On return I sent a private message saying how much we loved the attraction but was disappointed by the staff member’s attitude. Although we were disappointed by not being able to pop in we did understand but we still had visited and was lovely.

I was shocked to get a very curt reply a few days later. Telling me how cheeky we had been and trying to take advantage eyc etc. It had been their Deputy Manager and we had put her in a really awkward position and we could have accepted the offer a season ticket. (Not offered!!)
It was a really rude reply and left me a bit taken a back. I tried to reply politely and say this was not offered to find I had been blocked from all their social media (I was pretty active in a positive way!This has been a place that I grew up visiting and was weirdly special, I have many photos of my kids at various stages but to behave like this. I was truly never rude! Just surprised and now feel upset over this.

I did email but never received a reply. I know third world problems but just feel upset about it all really.
AIBU (or are they!)

It's looks like you haven't realised you were 'that' family they gave way to for far long after they should have, just to keep the peace and stop you pestering them with it 'cropping up in conversation'. They've finally had enough of trying to flaut their rules and put their foot down. They've just reach the end of the road with you. Your audacity in still pushing the matter is just cheeky fuckery of the highest order. Learn when to drop it.

I mentioned the Art place which allows free returns all season just buying 1 ticket, we go we always spend money buying lunch, it is really popular.
However if Op is only popping in for an hour near closing time, she is probably not spending any further money , so its not worth th owners giving free entry

Did it never occur to you that you may be the family that were abusing the 7 day return?

I can't believe your sister asked again the next day! Did she think she would get a different answer from someone different? That's really rude.

As someone with ASD traits I find even low level conflict really difficult. It's very hard to say no to things. It sounds like they have tried to deal with this politely over several years but you continue to force the issue. When someone does that to me it's very difficult not to come across blunt/rude.

But the idea that how you speak to someone (in the absence of foul language or name calling) or look at someone is more "rude" then repeatedly being a CF is ludicrous

Must be exhausting having to spend so much time on 3 words.

I agree with you. It's bad enough that OP and her family are so cheeky and entitled, but to try to frame it as disability discrimination is appalling. People with disabilities have enough to contend with, and it people like this who make all our lives harder because we are seen to be part of this group of CF's who expect special treatment.

We have obviously all given the wrong answer for the OP (a bit like the tourist attraction) and she has done one. But l don't understand what is meant by being able to go back for seven days. Surely you can go to any such place as often as you like if you are paying. Or does she mean pay for one days tickets and then be allowed back in free for rest of week?
Anyway sounds an entitled CF.

You were being a CF.
I don't understand why just because your son was upset and he has SEN has anything to do with it?

You knew the offer was stopped.
You asked and were told no.
Your party asked AGAIN and was told no

YABU.

Why do so many posters not come back.?
Yabu op

Because they are expecting others on the forum to validate their view or their response. and when people dont they click off and stop reading.

Agreed. Really unfair.

Why did you think you were so deserving of special treatment @MrsMomoa2 ?

You've been astonishingly cheeky and it sounds like the venue were being beyond reasonable

You clearly think you are so within your 'rights' here that you've even changed a word in a well-known phrase to endorse it!

We still went round the attraction that day as it is a passage of rights to us now!

Yes that is what it means. There are some places that do this - buy a ticket for one day and you can go back for free a few more times during a limited period. It is hardly suprising that places are stopping doing this if people buy a ticket for one day then go back every day for a week and pay nothing. They also have bills to pay! There's a couple of stately homes locally that do this, but people mainly return for the cafe, shops and a walk in the park, so it generates more income with little loss.

I live in a tourist area that has attractions like this. We have to either buy a ticket every time we visit or fork out the cash for a season pass. It boggles the mind that you think you should get 7 days free just for visiting once a year when the people who live in the area and support it all year round have to pay. YABU.

I want to know what this tourist attraction was.
Don't think OP is coming back, though.

This.

People (YOU AND YOUR SISTER AND FAMILY) abused it, so they stopped it. Yet you managed a couple more years of getting around this and asked again this year, 2 days in a row to the same staff member.

Stop being a CF and grow up. YABVVVVVVVU move on.

I have no issue with the refusal but it was the way I was made to feel and my son (SEN) was upset

Are you saying you should get free entrance because of SEN and your son was upset?

You and your sister are both cf’s.

This reminds me of athread about "jobsworths" a while back.

A lot of posters were saying staff should deal with people on a case by case basis and be will to give people special 1 off treatment. This thread is a great example of why that often isn't a good idea. You give people special treatment once and rather than appriciating it they just expect as the standard going forwards

I can only imagine how annoyed of you they must have been to block you. Take a hint.

OP can you give us an idea of what the attraction was? Was it a theme park or something like a museum? It's just hard to tell if you was taking liberties or not.

You asked once (knowing the rules had changed) and were told no. So you sent your sister to ask - also told no.
Then had a gall to complain on their social media?
The people who work there don't know you from adam. It's memorable to you, but to the person behind the ticket counter, you're just someone to get out the queue as quickly as possible. Why should you get special treatment?

Talk about being a CF!

If the attraction means so much to you and your family, surely you'd WANT to support a small, local place with your money? And the fact that your SEN child is upset is entirely on you.

I can't believe how hard you have pushed and pushed at this. It's astounding.

Stop asking them to visit their attraction for free.

If it was so important to you to visit over and over again you should have factored this in to your budget for your holiday.

They had to be sharp with you because you are harassing them.

It's just hard to tell if you was taking liberties or not.

I can't tell if you are being sarcastic or not!

And they have blocked you from their social media because you are taking up too much of their time.

I was thinking crealy adventure park 🧐