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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be mad with Airbnb guest

66 replies

Carrotcake93 · 30/07/2023 11:58

I have a guest who is staying for 17 nights. She has only stayed three nights, and two of them she has arrived drunk, making noise and leaving the key in the lock on the outside, which is very dangerous, especially since I have a baby of only 6 weeks. The first night I didn't want to tell her anything and I left her key in a place where she can see it and retrieve it without asking. But it's already a second time and the next day, I can't tolerate this, but I don't know how to approach her politely without showing how angry I am. She seems like a good girl for everything else and she even brought me a gift for my baby. Besides, it's going to be too many nights here and I don't want to create tension. Any advice? Anything you have done in this situation? I'm horrible at hiding my anger

OP posts:
KarmaStar · 30/07/2023 12:03

Speak to her directly and say that leaving the key in the door is unacceptable and if there another episode then she must leave.hopefully this will make her think twice about getting quite so drunk.

FizzyFucker · 30/07/2023 12:16

If you are going to let out a room on Airbnb you are going to need to find a way to speak to your guests and be clear on the rules.
I can't imagine how awful it is having to Airbnb your home when you've got a tiny baby, but you'll need to toughen up a bit.

Dombasle · 30/07/2023 12:27

First and foremost it's YOUR home.

You need to be assertive in speaking to your customers when they do something which is completely unreasonable.

I would not tolerate anyone returning who is drunk and I would be angry at them leaving a key in the door.

You have the upper hand at turfing her out so make it clear her behaviour is completely unacceptable.

topnoddy · 30/07/2023 12:28

You need to tell her find somewhere else to stay !

CoachBeardsJane · 30/07/2023 12:33

Why did you say yes to her staying for 17 nights when you had a baby? If her being there with your baby is too much?

Presumably you'd have to refund her her money.

Beautiful3 · 30/07/2023 12:38

You have to find a way of talking to guests, without being angry. Just say to her, this the 2nd time she's left the key in the door. If she does it again then she'll have to leave, because it's your home and you have a baby. If she keeps doing it, then tell her to leave and refund her the unspent nights.

FOJN · 30/07/2023 12:43

Not sure why you think you need to be polite. Coming home noisy drunk 2 out of 3 nights and leaving the house unsecured is really rude.

I would tell her that she has left her key in the lock 2 out of 3 times and been unacceptable noisy when coming in and if she does it again you will have to ask her to find somewhere else to stay.

You could be more subtle, run the risk of her not getting the message and then silently seethe for the remainder of her stay whilst you wait up for her to make sure the house is locked up securely.

justanothernamechangemonday · 30/07/2023 12:43

Guests with a tiny baby was never going to be a good idea. Yes she's BU but no way would I have strangers in my home with a newborn!!

Pringleface · 30/07/2023 12:44

FizzyFucker · 30/07/2023 12:16

If you are going to let out a room on Airbnb you are going to need to find a way to speak to your guests and be clear on the rules.
I can't imagine how awful it is having to Airbnb your home when you've got a tiny baby, but you'll need to toughen up a bit.

Absolutely this.

If you’re going to rent a room on Airbnb you need to put rules in place and have no qualms about insisting people stick to them or leave. You can’t sit there seething and being too afraid to speak to them.

Tell her the noise and leaving the key outside is totally unacceptable and either it stops now or she has to find somewhere else to stay. Don’t apologise or try to flannel around being ‘nice’. It’s your home.

Vintagecreamandcottagepie · 30/07/2023 12:47

Is she on holiday? Many people drink on holiday, and arrive back a little worse for wear. Unless you have a no alcohol clause in your contract then not sure you can say much there. Leaving the key in the door is another matter.

I used to get cross with everyone when we had young babies trying to sleep... is taking on guests at this time really a good idea?

ilovesooty · 30/07/2023 12:48

You're just going to have to be a bit more assertive.

"Girl"? How old is she?

WashableVelvet · 30/07/2023 12:50

If your 6 week old baby is anything like mine were, I’d probably not grumble about noise late at night. But leaving the key has surely got to be against Airbnb T&Cs?

Readyplayerthr33 · 30/07/2023 12:50

You’re airbnbing with a new baby in the house? Really?

Watchkeys · 30/07/2023 12:51

It's a professional arrangement. If you can't deal with your emotions professionally, you ought not to Airbnb your space, you'll just bring yourself a load of stress.

Can you not speak to her, and produce a list of 'house rules' instead, to remind her of? Keep them simple. 'Quiet after 11pm, house must be secured at night' etc Send them to her as a message. Say everything you need to say. You don't need to mention her behaviour at all. 'These are the rules of the house; nobody gets to stay here if they don't abide by them' Then you have to follow through if she breaks them.

Add them to your Airbnb ad, if you're going to keep going with it, so that you're on the same page as guests before they pay you any money.

Poorlymumma · 30/07/2023 12:52

I think it's fine to at least tell her that she has to lock the door.

watersprites · 30/07/2023 12:54

The key in the door was stupid but why shouldn't she come home drunk? Why you are air bnb'ing with a baby I have no idea, recipe for disaster!

RoseBucket · 30/07/2023 12:55

Good girl … anyway does she have reviews ? Do you have rules on your listings although leaving the key outside in the lock is shitty behaviour.

SlipSlidinAway · 30/07/2023 12:56

A good girl ...? Maybe you meant to say good guest?

mast0650 · 30/07/2023 12:58

Like the others said, you need to have house rules which clearly state that guests need to be quiet after 11pm (or whatever). Once you have those, it will be much easier just to refer to them and ask guests to leave if they cannot follow them. No need for any anger or emotion.

If you don't have those rules, then it is slightly tricker, but you can still ask her to be quieter. And not leaving the key outside is blindingly obvious so you don't need a written rule in order to be able to tell her that she can't do this!

Original poster
Carrotcake93 · 30/07/2023 12:59

Thank you for your answers. Some don't answer my question but I didn't expect less from Mumsnet. It doesn't really bother me that she arrives drunk, nor the noise she makes as long as my baby doesn't wake up. I previously talked to her about my expectations and about the baby she was expecting (this conversation was when she was still pregnant) I also made it very clear that I would not allow her to bring anyone home no matter what. Normally she is never in the apartment and practically when she is she doesn't even leave the room. I have been staying for a year and practically my experiences were good. Nobody put me in this situation with the keys. For those who question about hosting while having a baby, I had many of these reservations before I knew I was pregnant and I decided to give it a try since as many of you know, SMP pays a ridiculous amount. Anyway, August is the last month I'm going to have guests.

OP posts:
HarrietJet · 30/07/2023 13:02

I previously talked to her about my expectations and about the baby she was expecting
Does she also have a newborn??

Original poster
Carrotcake93 · 30/07/2023 13:02

I'm lucky that my baby doesn't wake up so easily, so it's not a problem for me. I am the one who wakes up at the slightest noise

OP posts:
Thatboymum · 30/07/2023 13:02

Ask her to leave and refund her. Ridiculous to let a room out anyway with a baby

NewNovember · 30/07/2023 13:02

HarrietJet · 30/07/2023 13:02

I previously talked to her about my expectations and about the baby she was expecting
Does she also have a newborn??

This is AI and a bad one.

NewNovember · 30/07/2023 13:04

I previously talked to her about my expectations and about the baby she was expecting (this conversation was when she was still pregnant) I also made it very clear that I would not allow her to bring anyone home no matter what. Normally she is never in the apartment and practically when she is she doesn't even leave the room. I have been staying for a year and practically my experiences were good. Nobody put me in this situation with the keys.
try chatGPT you will get better results and use it elsewhere!

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