This afternoon in a small branch of Lidl at the self service checkouts. Nobody was on the actual tills so no option to use them instead.
An elderly man needed some help scanning his shopping and was explaining to the employee overseeing the checkouts that he was partially sighted and was struggling to find the bar codes.
The employee was absolutely horrible to him saying being partially sighted doesn't mean he can't see and that there's a difference between being partially sighted and blind. Her attitude was vile.
She begrudgingly scanned his remaining items, as though he'd asked her to pay for them herself, and as he was collecting his change from the machine she sarcastically said "oh you managed to see that well enough did you"
I asked him if he needed any help and if he was ok and he explained that he'd had two surgeries on his eyes and couldn't see very well, and that he was only able to get about to the shop on his own as he knew and was used to it but struggled with the bar codes.
I told him I'd heard everything that woman had said to him and that I'm going to contact the head office about her and report exactly what I'd heard. He said he didn't want to make a fuss and that she was clearly just looking for an argument.
WIBU to report her to her employer regardless? I feel really sad about it and don't think somebody like that should be in a customer facing role working with members of the public. Horrible bully.