Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be worried they will refuse to fix my phone?

34 replies

Coconutsandpalmtrees · 19/06/2023 17:34

Hi everyone
My phone has been playing up and turning itself off. I took it to a local repair shop and they had a look at it. They manage to switch it on again but now the touch screen won't work. They also took a microchip out and said that chip was causing problems. I hoped it would be a quick and cheap fix but it won't be. I have decided to send it back to the manufacturer who said they would fix it free of charge but it may take a while.

Now I am worried the manufacturer will refuse to fix it because I have already had it looked at by someone and a chip has been removed.

AIBU to think the manufacture will refuse to fix my phone now?

OP posts:
NoodleNuts · 19/06/2023 17:39

What type of phone is it? If its an iPhone then i'd be very surprised if Apple will touch it now.

Original poster
Coconutsandpalmtrees · 19/06/2023 17:41

NoodleNuts · 19/06/2023 17:39

What type of phone is it? If its an iPhone then i'd be very surprised if Apple will touch it now.

It's an iphone but I didn't buy it from apple

OP posts:
steevanseegall · 19/06/2023 17:48

It's highly unlikely Apple are going to fix your phone for free. Why did you not get in touch with them initially?

Againstmachine · 19/06/2023 17:51

Someone else has looked and removed a chip, I doubt if apple will entertain it.

bibbityboppityboo · 19/06/2023 17:51

If you've had it repaired / fiddled with by anyone other than the manufacturer, they'll know when they open it, you may have voided any warranty it had and they can turn around and refuse to repair it.

It's very likely, I've known it happen to people who've had a screen repaired in an independent shop, it's gone wrong and they've gone to apple who can't help because they used a different repair shop originally.

Original poster
Coconutsandpalmtrees · 19/06/2023 17:52

steevanseegall · 19/06/2023 17:48

It's highly unlikely Apple are going to fix your phone for free. Why did you not get in touch with them initially?

I didn't buy it from Apple. I bought it from a refurbished phone company. I didn't get in touch with them initially because I am on holiday right now and I thought a local repair shop could fix it within a few hours.

OP posts:
steevanseegall · 19/06/2023 18:01

I didn't buy it from Apple. I bought it from a refurbished phone company

That's doesn't matter if it is in warranty, however perhaps your warranty lies with the company who sold it to you?

I didn't get in touch with them initially because I am on holiday right now and I thought a local repair shop could fix it within a few hours.

Original poster
Coconutsandpalmtrees · 19/06/2023 18:06

steevanseegall · 19/06/2023 18:01

I didn't buy it from Apple. I bought it from a refurbished phone company

That's doesn't matter if it is in warranty, however perhaps your warranty lies with the company who sold it to you?

I didn't get in touch with them initially because I am on holiday right now and I thought a local repair shop could fix it within a few hours.

Yes I think the warranty lies with the company who sold it to much. If I went back to the repair shop and put the chip back in would they definitely know that someone else has looked at it?

OP posts:
Original poster
Coconutsandpalmtrees · 19/06/2023 18:08

*me not much

OP posts:
Namechange1345677 · 19/06/2023 18:54

Unlikely.....you voided the warranty

Original poster
Coconutsandpalmtrees · 19/06/2023 18:55

Ok thanks for answers. I just feel so sad now

OP posts:
JogOn123 · 19/06/2023 19:00

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Original poster
Coconutsandpalmtrees · 19/06/2023 19:11

Its an iphone 8

OP posts:
Againstmachine · 19/06/2023 19:23

Depending how long the warranty is with the company who you bought the phone from, if they cover it under warranty get it repaired.

If not I wouldn't bother getting it privately repaired as it will cost you as much as a replacement iphone 8.

JogOn123 · 20/06/2023 10:27

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Original poster
Coconutsandpalmtrees · 20/06/2023 12:57

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Well I bought it 'new' from them only a few months ago. This is the first and last time I will ever buy refurbished electronics

OP posts:
PinkButtercups · 20/06/2023 13:03

I had my iPhone 8 Plus early 2018 and it was newish then so no way was it 'new' even if the ship described it as that!

Apple won't touch it now. My iPhone 11 keeps playing up and I'm due an use grade funnily enough..

PinkButtercups · 20/06/2023 13:04

Shop*

PinkButtercups · 20/06/2023 13:04

Upgrade* should really re read before I post 🤦🏻‍♀️.

CountTo10 · 21/06/2023 09:33

I always buy refurbs. On the one occasion there was an issue I returned it and they sent a replacement immediately.

I have an iphone 8 that I bought 18 months ago as a refurb. The battery wasn't holding its charge as well as it should so I've just had a new
battery put in it and it's as good as new.

Don't be put off refurbs but if there's a problem you should return it to the original vendor for them to fix/replace.

chemistnightmare · 21/06/2023 09:36

Refurbished phones are not new though? That's a hefty level of misselling if that's how they are being advertised.

Original poster
Coconutsandpalmtrees · 21/06/2023 09:45

chemistnightmare · 21/06/2023 09:36

Refurbished phones are not new though? That's a hefty level of misselling if that's how they are being advertised.

Well they advertised it as like new. I have had brand new apple products in the past and they have lasted years. This phone only lasted a few months. It was my own fault for trying to save money by buying refurbished.

OP posts:
chemistnightmare · 21/06/2023 09:52

Like new is very different to new. I thought you meant they had said it was actually new. There is nothing wrong with buying a refurbished phone but it was what; 5 years old when you bought it? I think that's is where the issue lies.

You said upthread Apple are going to fix it for free, why would they do that?

Original poster
Coconutsandpalmtrees · 21/06/2023 10:03

chemistnightmare · 21/06/2023 09:52

Like new is very different to new. I thought you meant they had said it was actually new. There is nothing wrong with buying a refurbished phone but it was what; 5 years old when you bought it? I think that's is where the issue lies.

You said upthread Apple are going to fix it for free, why would they do that?

I never said apple would fix it. I said that the refurbished company I bought it from said they would fix it free of charge. But now I don't think they will because I have voided the warranty. I have no idea how old the phone was. They didn't mention that. The repair shop I took it to said refurbished companies often use fake apple parts which is probably the reason my phone has gone wrong. I took it to the repair shop because I desperately needed to check my WhatsApp messages to let people know I am ok.

OP posts:
Lougle · 21/06/2023 10:07

The iPhone 8 was released in 2017 and discontinued in 2020. It's a very old phone.

I don't think you'll get anywhere with asking for it to be fixed now that someone else has removed a chip.

Swipe left for the next trending thread