We've had a holiday booked since last year with a UK Holiday Cottage company. Lovely cottage, three bedrooms, great reviews on the website.
I paid the final balance this week and thought I'd have a look at the more recent reviews. Two new reviews point out that the third bedroom does not in fact have a window, it is just a windowless storage room with a bed inside.
This is ridiculous, surely? We need three bedrooms as there will be me and DH plus two teens who will definitely not share. We have paid a significant amount of money for three bedrooms - none of us will sleep in a windowless room, especially not in the summer!
After a quick check on the internet, most seem to agree that a room without a window cannot be legally described as a bedroom under UK law and can definitely not be advertised as one for renting out. This is due to fire safety regulations, as there needs to be at least two exits in the case of a fire.
I emailed the company saying this and have had a reply today to say it IS a bedroom and as such wasn't misdescribed, so they don't see an issue.
I'm so annoyed! We have paid a lot for what's basically a two bedroom cottage unsuitable for our needs, how on earth can they justify this?!
Can anyone help point me to the particular piece of legislation/building regs that confirm this? Obviously, lots of planning/building trade websites mentioned this, but I'd rather have a link to a government site to support this when I email back. I'd be so grateful for any help!
Ugh. I am so peeved. I'd rather they gave me a full refund now, as it's so dishonest that I resent giving them any of my money...any advice/pointers gratefully received!