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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To complain (work hotel stay)

27 replies

lalalalalalaleeee · 09/06/2023 05:57

Am away with work, so staying in a budget hotel last night

Known to be a bit noisy as above a pub, right in the centre of the city..

However, my room is also clearly near a glass bottle recycling facility, where lorries tip their loads.... 7 times since midnight!!! I've not had a wink of sleep.... and that was after the drunk man serenading the hotel with a drum kit made out of paint cans!

OP posts:
Hecate01 · 09/06/2023 06:01

You should be complaining to your employer, if they have booked you in a hotel above a pub it was hardly going to be tranquil and the hotel can't be responsible for drunk people making a noise.

ComtesseDeSpair · 09/06/2023 06:02

I’d tell HR that I didn’t want to stay there in future and suggest they start putting staff up in another hotel because of the recycling facility noise. I can’t see what a complaint to the hotel would do: they can’t do anything about a drunk passer by or their location. They might offer your work some kind of partial money back gesture I suppose.

Original poster
lalalalalalaleeee · 09/06/2023 06:06

The fact it's above a pub doesn't matter to me, in fact I didn't hear a thing from the pub at all, I am at the back of the hotel.

I've worked in hospitality for years (until covid) and sometimes hoteliers don't know the issues with a room as they don't sleep in them.

OP posts:
Original poster
lalalalalalaleeee · 09/06/2023 06:07

Hecate01 · 09/06/2023 06:01

You should be complaining to your employer, if they have booked you in a hotel above a pub it was hardly going to be tranquil and the hotel can't be responsible for drunk people making a noise.

Drunk people don't bother me. The bottles clinking as they are topped off a lorry does

OP posts:
ComtesseDeSpair · 09/06/2023 06:11

What would would you like the outcome of your complaint to be?

ProfessorXtra · 09/06/2023 06:13

They can’t change where the building is. Or the bottle plant.

If you stay there again, request a room at the front.

WaltzingWaters · 09/06/2023 06:16

I’d definitely request to the employer that no future work trips involve stay there due to the noise.

If it’s a budget place they probably know it’s potentially noisy and price accordingly. If not, let them know/leave a review.

Fleetheart · 09/06/2023 06:19

what hotel chain is it? Premier Inn have a good night guarantee. I agree you should definitely complain, if the bottle bank is keeping you awake it’s obviously far too noisy to have people in that room.

Hurrayforfridays · 09/06/2023 06:40

I'd complain to the hotel in morning. It's doesn't seem right that lorries are able to empty bottles through the night - the noise would be horrendous!

Kiwano · 09/06/2023 06:59

I think you can reasonably complain. If they have a room that is so noisy people can't sleep, they shouldn't be putting guests in it.

mrsbyers · 09/06/2023 07:04

I had this situation in a Premier Inn in Edinburgh and complained and they refunded no quibble

GoodChat · 09/06/2023 07:09

Did you book on expenses or did the company book?

Sigmama · 09/06/2023 07:24

That's really shit and yes I would complain, I've stayed in plenty of pub hotels without that kind of interruption

Roselilly36 · 09/06/2023 07:26

Yes I would complain too.

FlamingoQueen · 09/06/2023 07:34

Why don’t you just mention it to the hotel? Perhaps they don’t realise how loud it is.

notimagain · 09/06/2023 07:37

If your employer booked the hotel then you should complain to them in addition to complaining to the hotel...

Gizlotsmum · 09/06/2023 07:37

Def mention it to both the hotel and your employer.

cocksstrideintheevening · 09/06/2023 08:18

It's probably staff dumping bottles rather than lorries 7 times in a night. I wouldn't bother complaining but I wouldn't stay there again.

Panjandrum123 · 09/06/2023 08:28

Let the hotel know, they may already but if not get them to log it. If you’re staying another night can they move you to a different room? And let your employers know so they don’t book you or anyone else in to that hotel. I can sleep through a lot but glass recycling is an unusual sound so breaks through.

We had a list of hotels at my workplace - if colleagues were coming to our site, we’d always let them know which hotels to avoid for noise and other issues.

notimagain · 09/06/2023 08:36

cocksstrideintheevening · 09/06/2023 08:18

It's probably staff dumping bottles rather than lorries 7 times in a night. I wouldn't bother complaining but I wouldn't stay there again.

If the employer chooses the hotel ( I worked in such an industry) then the OP may have no choice….

The best option if that is the case is to complain to the hotel and then the employer - where I worked the employer wouldn’t consider any complaint if the hotel had no record of a complaint from you during your stay.

If the noise is a frequent and known issue (which seems might be the case from the OP’s comments) it might help if there were multiple complaints from multiple employees.

ChiefWiggumsBoy · 09/06/2023 13:06

They can’t change where the building is. Or the bottle plant

No, but maybe they can consider triple glazing for the rooms that face it?

I wouldn't 'complain' as such, but I would tell HR it's not a suitable place to stay for this reason, and I would also let Reception know that the noise is very loud as well, not in a 'I want my money back' kind of way, more in a 'just in case you're not aware' kind of way.

Original poster
lalalalalalaleeee · 09/06/2023 16:27

Thanks all

We use a central booking agent. We tell them where we need to stay and they book it for the cheapest they can find

I tried to speak to reception this morning but they weren't interested... hotel has a 1* rating though.

Thankfully on the very hot train home now!

OP posts:
Mojitosaremyfavourite · 09/06/2023 16:32

ComtesseDeSpair · 09/06/2023 06:11

What would would you like the outcome of your complaint to be?

To be moved. Where op can get some sleep. Obvs 🙄

Mojitosaremyfavourite · 09/06/2023 16:34

One star???

No way. My DH works in the TV industry . He gets put up in one veh veh nice hotels.

I would be putting my foot down with this.

GoodChat · 09/06/2023 19:03

lalalalalalaleeee · 09/06/2023 16:27

Thanks all

We use a central booking agent. We tell them where we need to stay and they book it for the cheapest they can find

I tried to speak to reception this morning but they weren't interested... hotel has a 1* rating though.

Thankfully on the very hot train home now!

In that case I'd definitely highlight the standard of lodgings to your company.