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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU VET BILL £5700

454 replies

bellewilson · 05/06/2023 19:00

Long story apologies- We own a beautiful Exotic cat she is one year old. Perfectly healthy took for one year vaccinations and she had a bad reaction temp and loss of appetite and started getting wobbly on back legs after 6 days. Obviously back and forth to local vet but when became wobbly local vet suggested she was better off being assessed in local veterinary hospital. Take her there (have insurance with £4k limit was supposed to be their top of range superior plus policy) vet hospital assessed her and said we need to admit her for tests and suspected neurological FIP (cat coronavirus) sedated her and did X-ray and scans and biopsies of fluid found in chest and abdomen and blood tests. Only had her in for 24hours and bill was £3150 took a week to finally get results as positive for FIP carrier with low probability of infection which means with her ongoing symptoms they think she has neurological FIP. So as now 7 days later our cat has got more poorly not eating or drinking having to syringe feed/drink. Re-admitted to hospital and they agree to only do minimal care to keep her comfortable whilst antivirals drugs kick in (drip and appetite stimulation) and would cost max £280 a night admitted for 3 days and everyday checked with vet the bill and costs and how much left on insurance. Collected today to be told owe £5700 so £1700 over insurance. Was expecting £600 max but £1100 more than I was told on the phone several times is a joke. Ask for bill breakdown and it’s CF at its best and laughable they can actually get away with it… from working it out the initial £3150 they have charged approx £1400 just for sedation to do the X-ray £450 and ultrasound £680 plus extra for biopsy and tests plus nursing care and £450 consultation. I made it completely clear to them we couldn’t afford a large bill and they agreed all along to do a direct claim with our insurance company and get pre authorised payments from them through a portal. Turns out didn’t do that either so if insurance doesn’t pay we have to. What can we do. I have Googled and average cost for Anastasia for a cat is £300/400 in Uk so how can they charge 4x the average cost. AIBU? Any advice please so stressed.

OP posts:
Maireas · 05/06/2023 20:00

Fruitjellies · 05/06/2023 19:14

Cue everyone saying how expensive vets are.. money grabbers etc. You only think this because you don't see your NHS bills!

It does sound a lot OP but your cat needed specialist care which I wouldn't be surprised is pricey. Equally I'd expect to be liable for the bill if insurance doesn't pay which you often don't find out until after treatment.

This. People would be horrified if they knew the full costs of medical care. Just because it's an animal doesn't make it cheaper..

Thefaceofboe · 05/06/2023 20:00

What a nightmare. I got charged £35 for an ‘aftercare follow up’ to check my cats wound, to be told it’s fine after 30 seconds. You can’t tell me that’s not greed

OrwellianTimes · 05/06/2023 20:00

Conkered · 05/06/2023 19:32

Just taking a moment to be very grateful for the NHS!!

Every time I go to the vets I think exactly this.

if you think vets are taking the mick I suggest you spend half an hour googling the cost of medical treatment in America. I saw a video a couple days ago where a 7 year old boy was diagnosed with diabetes and needs
$3000 worth of medication a month. No insurance and the mum was trying to work out how to tell the kid.

MadCatLady27 · 05/06/2023 20:01

So sorry to hear about your lovely cat

The sedation for X ray sounds incredibly expensive - I used to have a horse and when the vet came out to sedate him it was expensive as he needed so much but nowhere near that

We had a moggy with suspected FIP, have the vets taken fluid from the abdomen?

Ours was booked in for an ultrasound where presumably they'd look for fluid - I'm wondering why they did X rays unless it's because it was because they were investigating for other things - AC had a tummy like a water balloon and had incurred weight loss and wasn't eating and had frequent bouts of diarrhoea, so they suspect FIP based on the consultation, the ultrasound was to follow this up.

Really hope it isn't FIP and it's just a reaction to the vaccine (AC went very wobbly after a wormer once, but that was about an hour after). It's an evil condition and I hope they can find a cure for it

I've just found an email from my vet about it and the next step was to do an ultrasound to draw fluid and examine his organs to see if they were consistent with the fluid buildup FIP gives, likely no sedation needed.

The costs were very reasonable, although we're subject to increase if the samples needed sending to the lab for testing

I can only think the costs are still much (though definitely query the sedation that's extortionate) as they were having to look for a variety of causes - at this point the suspected FIP was already quite advanced in AC, and he'd been showing several classic signs of FIP and they suspected it during his consultation - he'd also been a few months before due to going blind in one eye and had always suffered with diarrhoea

ilovesooty · 05/06/2023 20:02

I think @Silverbook is right. Sadly it seems you're under insured. My cat insurance covers up to £1500 of treatment per year. I'm sorry your cat is so ill.

Maireas · 05/06/2023 20:02

ZeldaWillTellYourFortune · 05/06/2023 19:53

It's a lot and I sympathize but am getting a bit weary of people wanting state-of-the-art health care for their animals and not wanting to pay for it. Health care is expensive everywhere. It's not cheaper because the patients are animals.

Exactly my point. The procedures require the same amount of skills, equipment and drugs.

Anklespraying · 05/06/2023 20:03

You spent 5,000 on a rabbits ears?

This is why I don't believe there's a cost of living crisis.

StoppoChoco · 05/06/2023 20:04

Lapland123 · 05/06/2023 19:57

This

They are not price regulated and can charge whatever they like. It’s hardly like you are going to shop around when your pet is in desperate need of treatment and how many people know a fair price for the different treatments a pet may need during their lifetime.

Maireas · 05/06/2023 20:04

PerryMenno · 05/06/2023 19:56

One of the biggest, nicest houses in my area is owned by a vet who runs an animal hospital. Tennis court, pool, it's worth millions.

So? They've trained hard and worked hard. Would you begrudge that home for a footballer?

Maireas · 05/06/2023 20:05

Anklespraying · 05/06/2023 20:03

You spent 5,000 on a rabbits ears?

This is why I don't believe there's a cost of living crisis.

I was reading what people are spending monthly on pets nowadays, even without vets bills. It's quite astonishing.

Richvanilla · 05/06/2023 20:07

An odd thing to say? It was 8 years ago when there wasn't a cost of living crisis and the £5000 was spread over a year of different treatments and vets etc.

We both earn above average salaries, have no children, we just skipped holidays for a couple of years. (also it was her eyes, realised there's a typo in my original post).

mycoffeecup · 05/06/2023 20:08

GCalltheway · 05/06/2023 19:40

35 per hour max

😂
good luck getting people to run up £100,000 worth of debt if their final earning power is only £10/hour more than a manager in ALDI.

PinkSparklyPussyCat · 05/06/2023 20:08

EbonyRaven · 05/06/2023 19:35

That is fucking outrageous and I have no idea how they have the bare faced cheek to charge these exorbitant prices. I am sure that someone will be along soon, to say 'well look at how much HUMANS cost for medical care lalalalala.' Save your breath. You can't compare pets to bloody humans. No WAY are any of these prices/breakdowns of the prices even remotely acceptable.

We had pets when I was a child (late 1970s and 1980s,) and always had a dog. No way was there EVER a bill that high for ANYthing. Not for anyone. It would never have been paid if there had, as no-one could have paid it as most people were brassick, didn't have access to credit, had very little savings, and would have surrendered the pet.

Someone will no doubt come along (also) and say 'but the treatments are sooo much more sophisticated now and pet vet-care has become so much more exquisite and intricate with fabulous new technology etc etc etc.' It's no more advanced now compared to the 1980s, than it was in the 1980s compared to the 1950s etc, So put that chestnut pack in its box!

I think some vets know that people have more access to money now, and better pay maybe, and that they will pay it. (Somehow.) Sure you can get pet insurance, but some conditions aren't covered, or even if they are it's only for a short spell, a year maybe, and also you struggle to get pet insurance for pets over 8 years old.

My cat's insurance TRIPLED when she hit 8, and I rang up the insurance company and said 'I am not paying that! Surely you can do cheaper!' She said 'that's it sorry.' I said 'well I will cancel it then.' She said 'sorry to see you go, have a nice day.'

Didn't give a shit that I cancelled. Didn't want an old pet registered that's all. I mean God forbid they may have to actually pay a decent amount out! Hmm

We have one cat left (aged 16.) When she has gone, we will never have any more pets. The vet fees are extortionate. And we have the preventative care (her yearly jabs/worming drops/flea drops,) and we have also had to pay multiple 100s (running into a couple of thousand) this past 2 years for dental work and things that were wrong with her ears.

Never again. As I said, vet fees were NEVER this expensive. It's scandalous! Nothing anyone says will change my mind. If people don't want 'vet-bashing,' as someone said earlier, then get them to drop the bloody prices! Hmm Utterly disgraceful what some of them charge.

Well I'm pretty sure my vet didn't have a CT or MRI scanner in the 80s.

I doubt they would have been able to save my cats life when he had heart failure and give me 6 more precious months with him.

grumpycow1 · 05/06/2023 20:09

I had an operation and tests overseas and it came to £40k! We are just out of the loop with the true costs of things with the NHS.

With a pet though, I think past a certain point they should outline the options - ie it will cost this much, can you afford it. Although what would the option be if you wouldn’t or couldn’t pay. Put the animal to sleep?

AnnaMagnani · 05/06/2023 20:09

StoppoChoco · 05/06/2023 19:55

I think some chain vets do take the piss and they are incentivised to maximise business profits. I always use independents now. I would challenge them over the anaesthetic costs.
Also, as a side I was reading something the other day about the costs of common operations on the nhs and was surprised how ‘cheap’ they seemed compared to some vets costs. I’ve copied one from 2018, can’t find the one from the other day.

According to the Royal College of Surgeons, is is the price for the most common surgeries:
• Hernias (abdominal) – £1,190 to £4,360
• Hip replacement – £1,342 to £10,741
• Knee replacement – £5,591 to £8,325
• Gall bladder removal – £3,601 to £5,160
• Tonsillectomies – £982 to £1,100

You need to be sticking on pre and post op consultation fees, any bloods, ECGs etc you need doing to have your op, anaesthetists fee and possibly the hospitals own fee to all those estimates.

Oh and if there are complications you pay for all of the revisions as well.

still bitter from the year of 8 self-funding eye operations

Lonecatwithkitten · 05/06/2023 20:09

StoppoChoco · 05/06/2023 19:55

I think some chain vets do take the piss and they are incentivised to maximise business profits. I always use independents now. I would challenge them over the anaesthetic costs.
Also, as a side I was reading something the other day about the costs of common operations on the nhs and was surprised how ‘cheap’ they seemed compared to some vets costs. I’ve copied one from 2018, can’t find the one from the other day.

According to the Royal College of Surgeons, is is the price for the most common surgeries:
• Hernias (abdominal) – £1,190 to £4,360
• Hip replacement – £1,342 to £10,741
• Knee replacement – £5,591 to £8,325
• Gall bladder removal – £3,601 to £5,160
• Tonsillectomies – £982 to £1,100

These prices are from the Royal Veterinary College a private business totally separate to the Royal College of Veterinary Surgeons who provide no price details.
Plus if you check their website in detail they have not update their prices since December 2021.
This is the current rod to beat vets with.
Oh yes and I am 25 years qualified with various additional qualifications a snd skills the highest paid vet in my practice and I earn £37.71 per hour and I work a 45 hour week.

Teateaandmoretea · 05/06/2023 20:09

I was quoted 5k to have a tooth removed from a horse (a few years ago now). As the horse was eating well, comfortable in the bit and unbothered by his unpleasant halitosis I declined. It fell out 3 months later.

panromanticist · 05/06/2023 20:09

Contrary to what someone said upthread, vets have always been expensive. I grew up with dogs, cat, horses, small furries etc, etc, and my mum was always joking that she wanted me to become a vet because I'd save the family thousands.

I don't have a dog because I know I can't afford potential vet fees. It's irresponsible to have a pet if you can't afford them. People on here are always worrying about whether they can afford to have more than one child etc - the same logic ought to apply, in spades, to pets.

Vets spend a bloody long time training to become vets. I don't remotely begrudge them charging highly for this. Even though I'd love to have a dog or two.

I think people are so spoilt by the NHS that they expect there to be an animal equivalent.

Donna1001 · 05/06/2023 20:10

If you’re considering changing pet insurance company after this, take a look at the co-op.
I pay a bit over £300 for my dog which covers her up to £16,000.

HyggeTyggeDotCom · 05/06/2023 20:10

@Toomanycaketins yes last year my cat was referred to a specialist centre (my vet actually recommended the super vet but we went to a similar place nearer to where we live) 10k is about what I ended up paying. Half of that was covered by insurance. Very pricey but I’m grateful every day for what they did. Oh and I’ve also increased my coverage now too after that all came as a bit of a shock!

Polari · 05/06/2023 20:10

I got my dogs teeth cleaned.
We live in France.
Amazing job, they kept her all day until she was properly awake.
€90.00

Teateaandmoretea · 05/06/2023 20:11

With a pet though, I think past a certain point they should outline the options - ie it will cost this much, can you afford it. Although what would the option be if you wouldn’t or couldn’t pay. Put the animal to sleep?

Well that is what they do if you ask them what the other options are. Sometimes pts is better than very expensive treatments that don’t work anyway.

Conkered · 05/06/2023 20:12

cat234 · 05/06/2023 19:58

I just want to make a general reply to a few of the comments on here, then probably won’t check back in, as there’s no point me keep explaining things/it does get tiring reading the vet bashing posts. I know not everyone is vet bashing - but plenty are.

Costs have escalated over the years for lots of reasons - care standards have gone up. The person saying they haven’t is wrong. I’ve been qualified for 10 years, working in GP practice and our care is streets ahead of where us was ten years ago. Drip pumps, multi parameter monitors, better nursing/in patient care, multi modal analgesia is utilised much more, just to mention a few things. We can’t really offer a budget ‘no frills’
option for the clients who want to pay less (some things are advised, but optional), but standards of anaesthesia for example has improved significantly, so it would be wrong to withhold that to cut costs for some patients. Owners have higher expectations and are less happy for a GP vet to ‘give something a go’ that they are fairly competent at, I refer more things out than I used to - partly to cover my arse.

Costs cover all the overheads as well, registered nurses (years ago, it was acceptable to just use lay staff, now very few practices do this), receptionists, buildings etc. all the drugs we stock ‘just in case’ that then go out of date. We purchased a new ultrasound scanner recently - much better diagnostic quality images, and more options of probes, so hopefully can keep more ‘in house’, but it cost over £40,000. That money has to come from somewhere!

the person who says about hourly rate for a vet - and someone saying £35ph. I wish! I’m a director of a two branch practice, managing around 40 staff, work 45 hours a week, including weekends on a rota basis, have been qualified ten years and hold an advanced post grad qualification and I don’t know earn quite that. So none of my vets who are ‘just’ vets come come. Our nurses are generally on £11-14ph depending on experience (and that’s up including head nurse). Our costs have gone up to try and increase staff salaries to living wage, not min wage, to offer our staff two weeks sick pay, rather than SSP, a (mildly) better maternity pay that SMP…all things which I know some
industry’s don’t offer, but many do.

So it’s far from money in the vets/staff pocket, it covers so much more, so please try and bear that in mind when so many of you are quick to criticise us of ripping you off.

<likes>

My vet is amazing. Most are.

GCalltheway · 05/06/2023 20:12

Polari · 05/06/2023 20:10

I got my dogs teeth cleaned.
We live in France.
Amazing job, they kept her all day until she was properly awake.
€90.00

So expensive

Oldraver · 05/06/2023 20:13

I've had two cats die in the last few years with sky high bills. One was in vets then hospital and it came to 5k, one overnight and 1k

Cue covering current ones for £12,000 a year