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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Royal Mail Recorded Delivery is a WASTE OF TIME

33 replies

Oblomov · 18/02/2008 10:14

I sent a recorded delivery, last monday, of a letter and two chqs. Client is denying receipt. I go on line, every day. Nothing. Website is down all weekend. no epod signature details.
So i don't know WHO actually signed for the chqs.
I phone royal mail. Thay say it was delivered the next dy, but can tell me nothing more. They say it has not been 5 working days , so they can do nothing, until that timeframe is up. They also say, to manually start a trace on this, takes a minimum of 5 days. No maximum

It is USELESS
I feel so powerless.

OP posts:
sixlostmonkeys · 18/02/2008 10:31

yup

I think to trace who signed for it costs a fiver too (but don't quote me on this)

I'd contact your client again and say that the letter has definitely been signed for and you are in the process of tracking the signature down. Sometimes pushing a client makes the letter suddenly appear
are you in a position to express your annoyance with the client for not knowing who signed or where it is?

Original poster
Oblomov · 18/02/2008 10:46

I have sent them an e-mail lost monkeys.
And it can cost £2.50 to request signature details. But, it is just the whole service is crap isn't it ?

OP posts:
saltire · 18/02/2008 10:54

Well I got a letter at the weekend, it was sent recorded on the 14th december!

sixlostmonkeys · 18/02/2008 10:54

yup

hope you get it sorted - i hate anything like this. we can waste hours of our time on this stuff.

oh, and....it's best when the postie doesn't bother getting a signature, just posts it and then you pay to find out who signed.... and then weeks later the recipient 'finds' it (yeah yeah)

Phoenix · 18/02/2008 10:57

Recorded mail only goes the same way as regular 1st and 2nd class mail so can get lost. The only difference is they need a signature. The best way to send important stuff is special delivery as it is tracked at every step of its journey.

Original poster
Oblomov · 18/02/2008 10:58

saltire, theres hope for us all yet then ?
Let it out oblomov, let it go, breathe........

OP posts:
Original poster
Oblomov · 18/02/2008 11:00

I am off to the post office today to send more chqs. Right so please enlighten me.
This shoddy, shit, crap service that is registered post is no good to me.
I pay for "special deliver" - is that right, phoenix ?

OP posts:
ClareVoiant · 18/02/2008 11:03

I concur. I sent a trusted mner back a package for a refund 9days ago, 1st class recorded. No sign of it apparently and the website is hopeless. Tried to call them and spent 10mins in various recorded menus before giving up. I feel your pain :-(

Phoenix · 18/02/2008 11:21

Yes Special Delivery is the best. Recorded is a waste of time. Its more expensive but if its something that absolutely has to get there its the best service. Its next day guarenteed too

Phoenix · 18/02/2008 11:23

All you pay the extra for on Recorded is a signature on delivery, it is not tracked in any way.

MrsDandOllie · 18/02/2008 11:33

I received a parcel sent recorded delivery the other day - I arrived home to find it sitting on the pavement outside my house
Am cross for the sender who paid extra to have the recorded bit added!

Original poster
Oblomov · 18/02/2008 11:35

I wonder what the signature will look like, DandOllie ????

OP posts:
MrsDandOllie · 18/02/2008 11:36

very much like my postmans i'd imagine

Phoenix · 18/02/2008 11:37

I work at Royal Mail on collections and i know some posties who just sign for recorded's themselves or who don't bother with signatures at all cos they're not tracked.

Original poster
Oblomov · 18/02/2008 11:38

Thats what I was thinking
Nice to know he/she paid for a quality service.

OP posts:
edam · 18/02/2008 11:38

Bloody recorded delivery lost my sister's birthday present. She got a note to say parcel was at depot, went to depot, they said nothing there.

Fortunately when she threw a strop - which she's v. good at - they found the parcel. Blasted postman had left it under the wrong house number.

Original poster
Oblomov · 18/02/2008 11:39

Phoenix, thank you for the 'insider' info. I am off to do a special delivery, after lunch.

OP posts:
Phoenix · 18/02/2008 11:40

you're welcome. Special Delivery is def the best way

MrsRecycle · 18/02/2008 11:41

Special Delivery is the same - I sent a phone specifically so that a signature was required of the address it was posted to (actually another mumsnetter). Did they do this - did they heck! They gave to a neighbour, asked them to sign it and never even put a card through the proper recipient's letter box. After a lot of investigation, the recipient discovered the phone. I hate the post office.

fizzbuzz · 18/02/2008 11:48

I hate them too.
They are unbelieveably crap ALL the time. I am now shocked if I receive anything within the expected time frame, which just about sums it up.

Incapable of delivering anything on time anymore

Original poster
Oblomov · 18/02/2008 11:49

oh god mrs recycle, are you the one who had the thread about your next door neighbour, having your phone - I am sorry to laugh, but it was so funny.
I mean not funny. You know what I mean.
I give up !!!!!

OP posts:
Original poster
Oblomov · 18/02/2008 11:51

No sorry, that was Luckyunderpants.

OP posts:
Phoenix · 18/02/2008 11:52

MrsRecycle - that was that posties fault not the whole Post Office.

Original poster
Oblomov · 18/02/2008 11:57

Phoenix, but thus it is the post office. I mean the 'post office' is made up of the workers who provide the service for the 'post office'.
One british gas man comes to service your meter. If no good, you say, I hate british gas. They are crap.
Isn't that the way all life /companies work ?

OP posts:
MrsRecycle · 18/02/2008 11:59

I know Phoenix (lovely name - my df's ds is called it!) but you try and put in a complaint about the Postman.

oblov not me but I wish had luckyunderpants