To despise HMRC

[Neededanewuserhandle]

I have a job and I am receiving a small regular pension. The total is about £56K. HMRC has issued me with new tax codes - D1 for each. This means I must pay 45% tax on everything. It is clearly wrong, but II cannot get through to anyone to get them to correct their error. They refuse to accept any contact except paper letter or phone call. They are such a hateful incompetent arrogant organisation.

As pp have said, you can contact them via your online account. My husband did that and they changed his code within a few weeks.

Agree. The aggression was the first thing I noticed.

Although I appreciate it's frustrating, I'm unclear what is hateful and arrogant about a mistaken tax code.

You can email, call, write a letter, or contact them through your gateway account. Once the code is cleared up, the excess tax will be refunded to you.

You are wrong to say a D1 tax code should be applied to both of my PAYE incomes. It's that simple. If you call everyone who points out you are wrong aggressive that's up to you - but what HMRC have done is incorrect.

You could try tweeting them - @ HMRCcustomers

That worked for me when I couldn't get through on the phone

@rumpsteak I just took it as frustration from someone not getting anywhere with a monolithic organisation that is difficult to navigate sometimes.
I've been trying to call them for ages as they owe me money for my business and have sent me a cheque and my bank does not accept cheques (Tide Bank) so after calling 6 times, being cut off before I even got through 5 times and once after 5 seconds into my explanation, I've resorted to snail mail.

People keep saying it's possible to email HMRC - I can't find that option. I have a personal tax account (have had for years) and have the new HMRC app on my phone - I cannot find an option in any of those to email - can someone take a screenshot or just copy and paste the email address?

What is hateful is that it's obviously wrong, costs me in extra tax (I know i'll get it back) and time and stress to sort out. There is no way someone in my situation should have D1 on each income - and it should be quite an easy situation to prevent - which would be great as iit would stop me having to tiie up their phone advisor correcting it.

People keep saying this - but how?
I have an online account, I have everything up to date, but can see no optiion to message them that my tax codes are wrong.

OK I am "aggressive" for wanting HMRC to do a proper job - and for it too be possible to contact them in a reasonable time in the rare event of an error.

Thanks I will try that.

So what happens when you ring them?

Exactly - it's frustrating.

Waiting ............ I had to give up at 30 mins as I have a work call and work to do. It is really frustrating as the first 5 minutes are wasted with irrelevant announcements and I will have to waste that time again next time.

Similar to you, I had my main job and did some one off work and earned about 200£. HMRC decided that thus was a permanent job and that I owed them back tax for the 200 a week and changed my tax code going forward. Took a letter to the MP to sort it out as I just couldn't get through on the phone.

I agree with you. They are awful. Incompetent and arrogant. They often make mistakes and it's a nightmare to get it corrected.

I disagree. This is your subjective opinion.

For most government departments you can use the web chat service. I did it in respect of probate and found it resolved an issue very quickly. And the tax people were very helpful when I last contacted them too.

Always found them nothing but helpful. I rang them last Wednesday and was held in a queue for less than 5 minutes.
Maybe it's when they get arsey people on the other end. Must be tiresome.

This video shows you how to do it online:

rumpsteak · Today 09:40
Greensleevevssnotnose · Today 09:31

You're quite aggressive perhaps this is why it's hard for you to get help. I am a tax accountant I donr normally need links as this stuff is in my head but here you go. https://uk.talent.com/tax-calculator/Great+Britain-55000#:~:text=If%20you%20make%20%C2%A355%2C000,be%20taxed%20at%20this%20rate.

Agree. The aggression was the first thing I noticed.”

Me too, you’re being aggressive with posters here, too. You reap what you sow. I’ve always found them perfectly reasonable on the phone.

How can this be correct on an employment income of 56k plus a small pension?!

I don't think the OP sounds aggressive, just frustrated and upset.

@Neededanewuserhandle
Go to your govt gateway, scroll down, to "contact". There are loads of ways listed under each category.

Thank you - all of that is already correct - but my tax codes are not.

There is no email option the only option is to update details online (already done/correct) or telephone them.

But you can just tell them on the income section that your tax code is wrong. That is what my husband did.