Ok- I don’t know if I need to just stop worrying or if there is genuine reason here
Im getting married in three weeks , wedding was booked in September and we are having a small intimate country venue with 40 guests (second time round for me ) and decided a vintage afternoon tea would be a lovely wedding breakfast (we aren’t having an evening do )
The venue gave me a few recommendations based on catering that previous weddings had , they have a favourite supplier but they didn’t provide a vintage afternoon tea .
I booked a local company who have been around a few years and also had a popular well visited tea room so we went for a tasting and decided it was all perfect and booked .
From the get go communication was poor and I wish I’d taken heed of this now .
to start she took weeks to email our confirmation after I’d paid the deposit and had put us down for the wrong menu , I emailed to let her know and it took two weeks before I got a response saying she’d send an amended confirmation but it didn’t arrive .
I sent two emails asking her to confirm receipt of my deposit and received nothing . Tried to call but just got an EE voicemail .
I sent a message via the Fb page and had s response to confirm two days later , did think even then that communication seemed poor but having now paid my deposit and unable to find anyone else that could provide the same service , I tried not to worry as past reviews re their catering had been excellent
I emailed in January to ask when final numbers for food were required , a one line response came through two days later saying “a month before “ That was it !
I then emailed back advising the plan to have the food buffet style had changed and received no response what so ever .
So a month to the wedding I email confirming numbers , dietary requirements and to ask a few questions . No response after 48 hours , the weekend goes by , no response , so I follow it up with another email and 48 hours goes by with no response .
feeling anxious I try to call, EE voicemail again, I leave a message , another day goes by .
Finally I decide to send a message via Instagram , 48 hours later it’s read . She says sorry she’s having email issues and asks me to email a different address and promises to call me Monday morning.
No phone call arrives but a rushed email asking me to confirm a few details and asking about the layout for buffet style despite me emailing previously to say this has changed .
I email back and ask her to confirm receipt , nothing , that was Monday .
Since we booked they’ve closed their tea room and rebranded as a catering only business and set up a new website
Full balance is due on 25th but the one page confirmation I was sent last year says full balance is due if cancelled after 4th March , however I’m pretty much feeling that there’s a chance they won’t turn up !
So my question is No I’m not BU to be anxious and possibly cancel (and can she pursue me for the balance )
or yes I am BU , this is normal and I’m being over anxious