Would you be upset with nursery for this

[Kanfuzed123]

Pictures on nursery app of dc playing outside (it’s 2 degrees) I’m just long sleeve top and trousers. They are sent with gloves, hat and coat for outdoor play. Face and hands in picture bright red, dc appears to be upset too, potentially cold. Asked about it was told dc didn’t want to wear coat.

another occasion, witnessed dc (13 months) sobbing on collection walking up to carers arms outstretched, and being walked past and ignored, some might be busy but surely not all. He walked up to another member of staff in his baby room who was sitting down and they turned away from him so went to cry in a corner alone. Then when they went to get him ready to go home, just started shouting at him to come here. He then fell over and wasn’t helped up. I took this to management but was told he’d be offered comfort prior to us getting there but didn’t want any and staff would be given a reminder in how to talk to babies.

i don’t know, I feel a bit uneasy like dc might not be getting the best care? There’s been some other incidents because he has allergies and we provide alternative treats for when they have treats and they always forget to give them, i know he’s a baby so won’t really know, but I don’t know would you be happy, am I being a bit too uptight? Happy to be told I am

In your situation I think I'd ask for a face to face meeting with the manager, maybe if your husband could go too? Sometimes people aren't very good at coming across well in an email and they may be different face to face (however any good manager should also be able to deal with parents professionally!)

I'm not sure what the solution is however. Maybe they can reassure you enough to continue sending them there. Maybe you could re-think your job and maybe put it on hold until they can go to the lovely nursery school? Not sure how much money you make after fees but may be worth your while if you can afford to do that. I feel for you. You're between a rock and a hard place.

ive only just gone back after mat leave and managed to get a new job at more money so it’s not like I’ve been working a while, ive just had 3 months off unpaid, so quitting isn’t an option and they wouldn’t hold the position for me. After fees it’s still worthwhile me working, and we can’t really afford to be a 1 salary household.

The emails and dismissive conversations are from the site manager so I’m at an utter loss. It’s equally dismissive in person, I’ll chat to her again today on collection

I do feel for you. The fact the Manager is so dismissive does not bode well does it. This kind of attitude from above will filter through to staff . Disgraceful.

I could maybe forgive most of this at a push and as a one off but reading the bit about him walking to his carers upset with his arms out only to be ignored has broken me.

I really feel for you. My little grandson goes to (a great) nursery twice a week and I would be so upset if he was treated like that.

It was brushed off as she’s great with kids, did so well in toddler room was moved to baby room, she’s an outstanding practitioner. At collection she was always apathetic when talking about his day, really giving the cba vibes and then after we saw how she treated him. I was floored. Part of the mitigation is that their contact is limited and supervised but to me it’s these incidents back to back in the space of 6 weeks. In both cases it feels as though the blame has been put on him, oh he was offered comfort prior and didn’t want any, or he didn’t want to wear his coat and doesn’t normally go outside so staff didn’t want to discourage him… *

• opposite of what they said at parents evening, they said he loves the outside, always going out and he’s fine wearing his coat and exploring outside at home so it doesn’t quite add up.