What on earth were they thinking?!

[PissTakeSubstitution]

Hardly ever tick ‘allow substitutions’ on my online shop because of past experience, however I didn’t want to risk no wine and I’m not too fussy.

AIBU to think this was a ridiculous substitution? There must have been 20+ different white wines in the price range I’d selected, yet for some unknown reason the person picking this shop decided to an Alcohol Free bottle was the closest match.

Worst still DH didn’t notice it was an alcohol free bottle and accepted the substitute

I'm sure the packers are having a laugh at our expense. We once ordered a tin opener from Sainsbury's and they sent an egg slicer, not sure how we were meant to open tins with that. Tried again the next week and they sent a bottle opener 🤦🏻‍♀️

I used to know a picker, and they told me they are given no choice what to pick - if the ordered item is out of stock, they have to pick the one the computer says. Anything else and it gets rejected by the system

That doesn't excuse the useless picker who put 2 x 2 litre bottles of cola on TOP of my scotch pancakes the other day!

But the computer is programmed by a human being, it doesn't decide for itself.

OMG! Just awful. Genuinely. Wankers!

I had menopause multivitamins supplemented for toddler multivitamins a couple of years ago. I mean really?????

This is correct. My OH works for one of the big supermarkets. The handset tells you the next best substitute, i think worked out by an algorithm. The colleague picking the shopping can however override it, and I wonder if that has happened here.

You have my sympathy op, this would ruin my weekend.

If Tesco are like Asda (DS works as a picker there), they dont get a choice about the substitution. They get told what to pick. DS says some of the substitutes are ridiculous.

Depending on whatever is the KPI du jour they have to pick a substitute - no choice.

Please dont blame the picker!

Gary Barlow honestly gives me the creeps, can't watch an Abba documentary for the fear he'll just pop up and surprise me, but I've had his wine with the piano keys on and fair play it was really nice.

You can override it but it takes forever. No picker has the time to do that and honestly it's not worth the time doing that just to piss off customers.

On a similar thread on MN, someone had their Tampax substituted with ..Twix

It’s shit!

Sunflower oil
replaced with
Sunflowers 🤣🤣🤣🤣

Then there’s
vegetarian sausages
replaced with pork sausages ( ps not a single meat item in entire order )

we ve also had
cat food
replaced with
dog food 🤣🤣🤣🤣

All during lockdown, guessing they needed to do something to keep their spirits up

During lockdown I ordered a pack of 24 soft white toilet rolls. It was substituted with a pack of 24 soft white BREAD rolls 🙄

LTB, I mean dh not supermarket, as he accepted the substitution!
@Riverlee normally I would agree but it was an evening delivery and I was at work so he would have been getting the kids to bed hopefully and trying to accept the shop. We don’t normally tick substitutions so he’s forgiven …. On this occasion.

Softer
little crumbly on the bottom tho😳

This is true. Used to work in Tesco 😂

The handset tells the picker which substitute to pick, all done by computer, bit similar to the "you may also like" section on online checkouts.
Doesn't often make sense 😂
When I used to be a picker it could be overridden and I tried to pick a decent one but honestly pickers are under huge pressure to keep to time targets and pick rates they simply don't have the time.
Also pickers don't have any details of the customers or previous purchases so no judgement there 😊

It's shit! Op wanted a bottle of actual wine otherwise would've likely had a bloody cup of tea!

This line made me laugh the hardest I’ve ever laughed on mumsnet 😂

So the pickers don’t have any discretion and don’t need to use any initiative at all.

I feel like I’m in the wrong job.

I'm definitely an oddity on alcohol free wine.I had an Eisburg cab sauv in my January degustabox and I liked it, it tasted like a cab sauv proper wine but without the tannins

Oh ….to have been a fly on the wall when you opened that. 😭😆

The audacity!

I've had a bunch of daffs instead of spring onions once. Also Sainsbury's keep printing pet insurance nectar vouchers when I pay for my shopping - our dog died a year ago so I'm finding those a bit insensitive

@Mumoftwoboysaged4and5 am I the only one wondering whether @RemoteControlDoobry tried it on before returning it