Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Haitch in HSBC phone message

377 replies

ClaudiusTheGod · 14/02/2023 12:12

Phone HSBC. A voice will thank you for calling Haitch S B C.

This is all kinds of wrong, isn’t it?

OP posts:
BadNomad · 14/02/2023 14:20

MonkeyPuddle · 14/02/2023 14:16

How is Moët and Chandon pronounced? I would say it Moe Et. I struggle with French pronunciation as I didn’t study French at school.

I dont know if this is true but I heard Moët is actually a Dutch word and should be pronounced with a hard T. Like Mowett.

So1invictus · 14/02/2023 14:20

MonkeyPuddle · 14/02/2023 14:16

How is Moët and Chandon pronounced? I would say it Moe Et. I struggle with French pronunciation as I didn’t study French at school.

Mr. M has a Dutch name so your pronunciation is correct.

ItisSailingTime · 14/02/2023 14:20

CherLloydbyCherLloyd · 14/02/2023 14:12

I go yelled at to “get someone that can speak English” on the phone once.

I speak English. I am also Scottish.

That was fun.

There was so much of that sadly.

I once listened back on a call where a drunk American customer was actively racially abusing a young male phone agent (of colour, he had a traditional African name).

I reported it but was told a few weeks later that the customer would not have his account closed because he was a 'high net worth individual'. Pretty shocking.

BadNomad · 14/02/2023 14:21

Jesus. OK everyone knows how to pronounce Moët 😅

peachgreen · 14/02/2023 14:21

Nothing instantly reveals somebody’s ignorance as immediately as language snobbery. It’s ill-informed at best, out-and-out racist at worst.

You’ll never find a modern-day linguistics professor ever calling “haitch” “wrong”. Or any other non-RP pronunciation, for that matter. “Non-standard”, maybe, but not wrong. Anyone who says otherwise is far less intelligent than they seem to think they are!

Firstdays · 14/02/2023 14:21

FadoFado · 14/02/2023 14:18

m'wet. because Mr Moët was Dutch. Lots of people assume it's a French word and therefore pronounce it as mo-ay.

Oh I didn't need to know that. Everyone I know says moey. Now I know it's wrong I shall feel obliged to say it correctly and will sound like a right plonker.

The same with chorizo. I know how it should be said, but don't you sound pretentious when you do it?! Even Croissant, TBH.

donttellmehesalive · 14/02/2023 14:21

"But it isn't wrong in Hiberno English? Why is that so hard to understand? Do you tell Americans they are pronouncing herb wrong or oregano wrong(I mean you probably do but still)?"

I've never told anyone in rl that they're pronouncing a word wrong in my life.

I'm interested in your comment about Hiberno-English. I thought it was only catholic schools that taught haitch, with Protestants learning aitch.

CherLloydbyCherLloyd · 14/02/2023 14:21

Loics · 14/02/2023 14:15

I hope you didn't get someone else!! I've heard similar from a few Scottish people. I find most Scottish accents easier to understand than most English ones.

I said “I am speaking English, your gym have asked me to carry out this survey on their behalf, feel free to end the call if you do not wish to participate” or words to that effect. He assured me there was nobody Scottish at his gym so that couldn’t possibly be true. I told him to hang up then. He continued to pretend not to understand so I deliberately slipped into my broad Glaswegian accent, rather than my telephone voice which was more clipped, for the remainder of the call. Took great pleasure in putting him down a peg or two, tbh. Quit after two shifts 😂

Macaroni46 · 14/02/2023 14:22

HipTightOnions · 14/02/2023 12:25

Presumably haitch is regional pronunciation in the same way as happle and helephant.

🤣

TrashyPanda · 14/02/2023 14:22

CherLloydbyCherLloyd · 14/02/2023 13:39

Are those languages? I was under the impression that Scots was the language, and Doric was a dialect of Scots?

yes, they are both languages.

Doric refers to the Scots language as spoken in the northeast of Scotland

Lallans is The Scots language traditionally spoken in Lowland Scotland

CherLloydbyCherLloyd · 14/02/2023 14:23

ItisSailingTime · 14/02/2023 14:20

There was so much of that sadly.

I once listened back on a call where a drunk American customer was actively racially abusing a young male phone agent (of colour, he had a traditional African name).

I reported it but was told a few weeks later that the customer would not have his account closed because he was a 'high net worth individual'. Pretty shocking.

“Of colour” 😩

CherLloydbyCherLloyd · 14/02/2023 14:24

TrashyPanda · 14/02/2023 14:22

yes, they are both languages.

Doric refers to the Scots language as spoken in the northeast of Scotland

Lallans is The Scots language traditionally spoken in Lowland Scotland

I didn’t realise that, thanks! Weird that they aren’t a choice on the census but Scots is?

JenniferBarkley · 14/02/2023 14:24

Wiki on Hiberno-English for anyone looking to read a little deeper:

en.wikipedia.org/wiki/Hiberno-English

The extract on the letter H:

Lack of Haitch-dropping and occurrence of /h/ where it is permitted in Irish but excluded in other dialects of English, such as before an unstressed vowel (e.g. Haughey /ˈhɔːhi/) and word finally (e.g. McGrath /məˈɡɹæh/). The name Haitch /heɪtʃ/ for ⟨h⟩ is Standard.

Daftasabroom · 14/02/2023 14:26

CherLloydbyCherLloyd · 14/02/2023 14:24

I didn’t realise that, thanks! Weird that they aren’t a choice on the census but Scots is?

Can we move on, or rather back, to a discussion on P Celtic and Q Celtic, much more interesting than H.

ItisSailingTime · 14/02/2023 14:27

JenniferBarkley · 14/02/2023 14:15

Of course it's racist. Think of the characteristics of people who say "haitch" or "aks" - which is what I assume you mean, not "arks", which I've never heard.

The common English use of non-rhotic pronunciations is non-standard internationally and difficult for many of us to understand. Were staff told to say "Oar" not "Ahhh", or "car" not "cah"? If not, why is one regional variation more acceptable than another?

Nope- no regional variations accepted. At all. And actually, living where I did at the time, I'd say that the 'characteristics' of the type of people likely to use those regional variations were varied, even by todays standards think it would be a stretch to argue it's targeting a specific group.

Even 'umms' and 'ahhhs' were marked down (filler words). Becaise ultimately, as I said, one agent's right to produce things outside of the general standard did not trump the rights of the majority customer base to be able to clearly understand the call.

leithreas · 14/02/2023 14:27

donttellmehesalive · 14/02/2023 14:21

"But it isn't wrong in Hiberno English? Why is that so hard to understand? Do you tell Americans they are pronouncing herb wrong or oregano wrong(I mean you probably do but still)?"

I've never told anyone in rl that they're pronouncing a word wrong in my life.

I'm interested in your comment about Hiberno-English. I thought it was only catholic schools that taught haitch, with Protestants learning aitch.

Ah that's grand so, so long as you stick to just telling people they are wrong on the Internet and not in real life, no harm done.

PlaitBilledDuckyPuss · 14/02/2023 14:28

BadNomad · 14/02/2023 14:21

Jesus. OK everyone knows how to pronounce Moët 😅

Is anyone else now stuck with building a remedy, for Kruschev and Kennedy ... as an ear-worm?

Snugglemonkey · 14/02/2023 14:28

JenniferBarkley · 14/02/2023 13:09

So you wouldn't work with an Irish business? how embarrassing. Replace "Irish" with some other words and think how that sounds.

This. It really is disgusting how often anti Irish sentiments are displayed here.

JenniferBarkley · 14/02/2023 14:29

ItisSailingTime · 14/02/2023 14:27

Nope- no regional variations accepted. At all. And actually, living where I did at the time, I'd say that the 'characteristics' of the type of people likely to use those regional variations were varied, even by todays standards think it would be a stretch to argue it's targeting a specific group.

Even 'umms' and 'ahhhs' were marked down (filler words). Becaise ultimately, as I said, one agent's right to produce things outside of the general standard did not trump the rights of the majority customer base to be able to clearly understand the call.

Really? Non-rhotic usage was corrected? I find that incredibly hard to believe.

ItisSailingTime · 14/02/2023 14:30

CherLloydbyCherLloyd · 14/02/2023 14:23

“Of colour” 😩

I apologise if you don't think my choice of language their was correct.

But as a Civil Servant used to adhering to my departmental language standards, this is currently the expected terminology.

I won't say what that has recently changed from as I'm beginning to see there's a lot of variation in what people deem is acceptable.

ItisSailingTime · 14/02/2023 14:31

*there

Firstdays · 14/02/2023 14:32

CherLloydbyCherLloyd · 14/02/2023 14:23

“Of colour” 😩

Genuinely, what are we supposed to say? I thought, this was the current one? It's definitely the acceptable phrase where I work.

donttellmehesalive · 14/02/2023 14:34

"Ah that's grand so, so long as you stick to just telling people they are wrong on the Internet and not in real life, no harm done."

Well it's an AIBU about pronunciation of a letter. So a place for robust debate and opinions. Plenty of people saying that others are wrong on this thread and I don't think I have been the unkindest or most ignorant at all.

Very happy to have been educated about Hiberno-English.

thedogsmababy · 14/02/2023 14:36

It really is disgusting how often anti Irish sentiments are displayed here.

This.

Swiftswatch · 14/02/2023 14:38

Why are so many people comparing it to a spelling or grammar mistake? They sound completely idiotic doing that.
It’s a regional variant. I’ve always pronounced it with a hard Haitch. Annoyingly MIL would often find reason to bring up that it was wrong, but never directed directly at me, even though I was the one who said it like that in the family.
It’s not wrong, it’s just pronunciation based on accent.
See power shower, flour, sour, hair etc

Swipe left for the next trending thread