WIBU to be annoyed in this cafe?

[Hoppinggreen]

Went for lunch today at a local cafe. I was paying as a treat for my friend. Bill was about £30.
When I went to pay the person on the till made a mistake and over charged me by £10. It was actually a lot more complicated as she mixed up my bill with someone else then tried to add on someone’s takeaway but that was basically it.
After a lot of discussion between 2 staff members they said the only thing they could do was refund and charge me again. No problem I said.
So they did the refund and I said it hadn’t appeared back on my banking app to be told that I had to wait up to 10 days to get it. I was then expected to pay again.
I (calmly) said that I wasn’t happy about that as I would have paid £70 for a £30 lunch until the refund arrived. I was told there was no other alternative. I said again that I didn’t think this was reasonable. The staff member who made the mistake kept apologising and I said that it was a simple mistake and everyone made them so she really didn’t need to be upset about it. The other staff member said that I just needed to pay again and if I hadn’t received it in 10 days to call in.
There was a queue at this point so I said fine but I wasn’t happy about it. The staff member then told me that I had “upset” her colleague and was very short with me. I said again that I didn’t blame her for a simple mistake, it was the lack of resolution I was annoyed at. I did not raise my voice at any point and was very calm and measured. We left and I could hear the staff member telling her colleague she could come out now (she had vanished into the back as apparently she was too upset to deal with me) since I had gone. I left feeling as if I had done something wrong, honestly happy to be told I did
Was I unreasonable being annoyed at this? It won’t cause me any issue financially but I’m a bit miffed at being £40 out of pocket due to their mistake for up to 10 days. It might come earlier I know

Most of us know that refunds aren't immediate. OP apparently didn't. I don't understand how anyone who has bought anything in the past decade or so doesn't know that refunds are not generally processed straight away. She said 'no problem' to the refund and is now slightly inconvenienced.

Anyone who is truly down to their last £30 isn't spending it on eating out.

No, it’s really not. I’ve worked in auditing, accounting and I’ve managed various national businesses.

You don’t need to like it, but that’s the way it is.

Anyone who is truly down to their last £30 isn't spending it on eating out.

So reminiscent of the “poor people should stay home” vibe on the bill splitting thread.

So if you’re right @DragonHouse, how do supermarkets reconcile their tills when people have cash back on their debit cards?

Nah, it's being poor.

Even poor people are allowed to save and go out for treats sometimes.

it’s such a snarky attitude.

Any poor person knows that if they only have £30 to last them, they don't have the luxury of eating out. I presume you are not poor? I am, so I know this.

Anyone who is truly down to their last £30 isn't spending it on eating out.

Why not? If I had budgeted for this treat, then may be going to do the weeks shop with the remaining £30 in the account. I (the customer)would have been the one in tears at the till.

Because cash back is a separate transaction to a purchase. The system acknowledges two separate transactions.

Jesus. There is very little understanding of the reality of being piss poor here. 🤣

No it isn’t. Your stuff goes through the till, you ask for cashback and it appears on your receipt. Your card is used once for one transaction. We’re well into the realms of making stuff up now.

People can run their businesses/accounting systems however they like. If you don’t like it, just don’t return.

People on here tend to shout when people have inconvenienced tradesmen by not paying them there and then, or messed around a small business. But here the small business is expected to allow OP to walk off either not paying, or give her cash and hope the original transaction doesn’t fail or isn’t charged back by OP. Does not compute.

Having been homeless at one point I’m well aware of being piss poor thanks.

I’m also aware of being poor, but also able to saved a couple of pounds a every now and again to save up afford a treat, but not flush enough to be able to afford an extra £40 on top of said savings.

just because someone has £30 to spend doesn’t mean they have another £40 hanging around doing nowt.

You obviously do not understand accounting, that’s fine I don’t expect everyone to. But don’t accuse people of making things up just because you don’t understand. There is a lot going on behind the scenes of you just putting your card in and paying for your purchase and getting cash back.

Hmm. If you were literally down to your last £30, you'd keep hold of it in case of emergency. You wouldn't even have the other £40. As it happens, OP is luckily able to cope without the money for what will probably be 3-5 working days.

You can hmmm all you like.

Poor people are allowed to spend money on treats. Just because you’d do things differently doesn’t make it either wrong or unbelievable.

It’s quite clear @Blossomtoes has absolutely no knowledge of POS systems, auditing trails, accounting etc.

She just wishes it works the way she wants because that’s more convenient.

Poor people are 'allowed' to, yes. What you're not getting is that very poor people do not have £70 in their banks and especially not for lunches in cafes.

Again, it's a moot point, this was merely an inconvenience to OP, she can still afford essentials by the sound of it.

In the short term the OP loses out.

In the long term the cafe loses out because the OP will never open their door again and will give negative views online or in person.

People vote with their feet in retail. Coffee shops and restaurants are ten a penny, and until their so called customer service is customer friendly, they will lose customers.

Oh look! Another 'Computer Says No', business-wrecker, 'We are Cashless' peddler

This 'cafe' is unlikely to be 'national/global' business. And even if they were, there absolutely should be a process in place to process this type of common error without leaving a customer out of pocket. And the two separate cash sheets would marry up eventually

Not that you would care though. The more convoluted and rigid the IT you implement, the more custom comes YOUR way, rather than the cafe's

Cashback is, again, an entirely separate transaction with its own process to accurately appear on auditing trails.

It’s not randomly giving out £10 notes with no trail.

It wasn't well handled since OP ended up being further out of pocket than she started with. Instead of waiting on £10 she's waiting on £40 or thereabouts. Of course people can be down to their last however much money and still go out to eat. If you had £50 to last you for example, and set aside £30 for a nice treat, you don't necessarily have an extra £20 spare. You might need it for food, petrol or bus pass. I really don't get the logic that if you can save up enough for something nice, you have money to burn.

Of course they can have it in the bank. The day before rent is due. On payday. before the food shop is done…

Just because it’s there doesn’t make them not poor and make the £40 available for an alternative use for 10 days.

Even poor people have cash in the bank at times.

and again, just because you do things different doesn’t make it impossible so quit the patronising bollocks and just accept that people are allowed different ways to you.

You are talking porkies here. There's systems (you can make them as inflexible as you like) and there's pure accounting and manual processes that can be put in place to resolve issues like these when they come up. They are two different things. As an 'expert' you shouldn't be mixing up the two

I really don't get the logic that if you can save up enough for something nice, you have money to burn

this comes up every time there’s a thread when someone has a shopping delivery from Tesco or Asda cancelled.

So many people don’t get that you can have £20/50/100 for shopping, but not have the money to “just order it again or pop to the shop”.

Same with if something goes through twice. Just because £20/40/100 was there in the bank today doesn’t mean it wasn’t planned for rent/council tax/etc tomorrow. So not just spare for an undetermined number of days.