Long story short, we're at the beginning stages of reserving a new build property and we have found our signatures have been forged on a legal document. We've highlighted this to site and head office as it doesn't sit right with us that this was done. We understand why, they forgot to ask for one of us to sign, but they should have phoned us to go back. The site have admitted it to us but offered a half hearted apology and had a go for escalating it to head office. We spoke to head office and although they apologised there were no suggestions of what steps would be put in place to prevent it happening again.
Now we have 2 dilemmas; we could take it further but I don't want the person to be sacked or anything but I'm not sure this has been taken seriously. Secondly, do we continue with the purchase? We would still have to deal with the person on a regular basis and there will undoubtedly be an atmosphere.
I suppose the AIBU is are we being unreasonable to continue with the purchase when we know this and even more so if we continue down an escalation route? Is it worth escalating or do we just leave it with the half hearted apologies? Thank you.