I've been watching programmes about ambulance calls and police calls and A and E departments, late at night because I am not sleeping well and there are lots of them on TV.
I'm amazed at how many people call 999 totally unnecessarily. Last night there was a young woman called an ambulance saying she'd collapsed in the street and couldn't breathe. She clearly could breathe when they arrived, all her checks were normal and it turned out she had a cut on her head, had been drinking and had walked out if A and E half an hour earlier having already called an ambulance. They took her back again to get checked and found she had called an ambulance more than 400 times in the last year. She actually died a few days later at home (unrelated).
Another man rang 999 said he was suicidal, had tried to commit suicide and had a bomb. Refused to speak on the phone- was using a text type system made for deaf people. A whole emergency response was put in place- police, fire, ambulance, bomb squad. Looked like they would have to evacuate a hospital next door to his home. It turned out to not be true. He was a resident in an adult supported living facility- which the 999 emergency call manager noticed. They rang the place and the carer on duty checked him- no bomb, no suicide attempt.
A youngish woman (students) rang to say her boyfriend was very drunk and had vomited blood.Ambulance sent- not very drunk (4 drinks) said he had been sick but no blood. All checks normal. Refused to go to hospital.
Man about mid 30s, mental health problems. 31st call from him in 3 weeks. Had fallen at home. Uninjured but clearly drunk and upset. Refused to go to hospital after chat with staff from ambulance.
Woman with asthma - numerous calls every week. Staff gave her a nebuliser and she was fine. Didn't need to go to hospital.
There are many who do need the ambulance- chest pains, serious falls and clearly injured, often frail and elderly and alone or with partner also frail and elderly, very sick people with known, serious conditions, children with worrying symptoms, RTAs.
Then there are many who turn up at A and E and have trivial injuries- cuts that don't even require stitching, or twisted ankle 3 days ago and it's still sore, sore throats, lost tampons, their bad back medication isn't working or are just absolutely drunk or on drugs and aggressive.
I think every A and E should have a minor injuries unit and people should be diverted to it by nurse as they arrive at A and E. There should be a £50 charge for the clinic. The people do not need to be at a hospital and should not have gone- so if they stay for treatment they should pay.
I also think we need to be stricter about sending out ambulances. They are for potentially life-threatening injuries/illnesses or conditions or times when moving someone could be dangerous.
I also wondered about on duty nurse teams locally who go out to some of the elderly callers. Often they need assessment/ reassurance/ nebulisers/ pain medication and don't actually need/want to go to hospital. They ring 999 because they are scared.
Drunks should not be allowed into A and E or collected by ambulances.
Non-necessary calls should not be taken to hospital.
Mental health issues seem to result in massive use of police and ambulance staff. In the last two series of the police teams who deal with missing people- at least 50% of cases are mental health cases, people who regularly go off threatening to commit suicide, or upset, or drunk and depressed, or are vulnerable and the use of police and ambulance resources is huge with rarely an outcome that is not simply repeated again within days or weeks. The other two big user groups of police missing persons teams are dementia sufferers who get lost.
Police or ambulance and A and E are rarely the solution even that night. There is no access to appropriate resources so they become the service called-out. Again, it would seem better services for the elderly with dementia and for those with mental health would actually improve things.