Yesterday evening DH and I got a takeaway from our local Indian takeaway. I ordered it online for 7.30pm delivery. When it arrived, there were two items missing - one was a starter and the other a portion of rice (mine). I couldn't share DH's rice as he had mushroom pilau which I don't like, mine was plain pilau.
I called the takeaway and explained. They said the driver wouldn't have time to come back with another portion of rice until at least an hour's time, by which time my half of the curry would be cold (DH and I were sharing a curry). He said this was the best he could do given how busy they were. He wasn't particularly apologetic tbh and just said "we're busy it's human error, it happens".
So I was like fine, but can you at least offer to refund us the items we are missing since we aren't able to eat them but we've paid for them? (Around £4.50 total). He said defensively (and I'm not sure if he misheard me): "I can't refund the whole bill, I'll be out of pocket!!" I said, "no, I didn't say the entire bill, but we are missing items that we've paid for...?" He then said I'll tell you what I'll do, I'll refund £10 back to you as a good will gesture (the total bill was £22). I said that's lovely, thank you very much.
I then had a disappointing tea of oven chips with my curry!
Anyway... relayed this story to my friend this morning and she said I can't believe you took a tenner back off them! I said what do you mean, he offered, I just accepted 🤷♀️ She said if it were here she would have just said "no need for that, just refund me the cost of the missing items please". She said I've now swindled them out of £5.50, even though the takeaway owner offered me that money for the inconvenience.
Was I unreasonable to accept the £10 refund?