@Catlady2021 I asked my DD that despite all the multitude of cock up and poor service she sees most days ... "what is the one think that would make the place run more smoothly?"
She replied "More staff and more management"
When i talk to her, the over whelming impression is lack of oversight and control.. well meaning people all operating in their bubbles and no one in overall charge.
Medics cannot do it all and any good organisation i ve worked worked for has had excellent management... there is also a huge demand for communication.. with both patients and family... So...
'Should medically trained staff be doing this?
my DD can often spend 30 or 40 minutes on the phone several times a day talking through care options with family members... most of whom will be highly critical (and get very angry) of what the NHS can offer whilst living 100s of miles away or in some case, live abroad.
Half the time she is doing a management role and not a caring one.
Sorry but imho the NHS needs a management overhaul, more of them/change in roles and much more long term and thoughtful funding.
...and stop this "we will give the the nhs 2billion this winter to do x y or z rubbish" which then gets wasted.
However, the NHS .... even under these conditions makes real positive differences to peoples lives each and every day and this shouldn't be forgotten either.