To think sharing bank details ...a bit dodgy ?

[pinksanga]

Just been on TUI website trying to book a holiday.
We selected the no deposit /pay direct debit
(Which we do every year )
This time TUI asked me to share bank info.
I had to sign in to my online banking etc
For whatever reason it didn't work as there were technical issues

Aibu to think there's no need for tui to see my bank account /balances /transactions etc ?
Any other time I've just put my bank details in

Of course they ‘can’ just like I ‘can’ go out and cut a tree down, doesn’t mean I will be.

Trustly clearly print what they are wanting to be authorised to do.

You might want to tell them that their website is wrong then as it clearly says they can see your account balance

I read some of those as well and wouldn't touch them with a bargepole. Very sneaky of Tui not to say they're using these people.

If given access, they haven’t asked for this level of access with the OPs transaction.

Goodness me, I’m out, if you want to continue to be idiots crack on.

Of course they ‘can’ just like I ‘can’ go out and cut a tree down, doesn’t mean I will be

How will they know OP has enough in her account to cover the DD unless they can see her account balance?

Goodness me, I’m out, if you want to continue to be idiots crack on

I wouldn't be idiot enough to deal with these people.

So what do they mean by the words that the op has circled on her screenshot?

So what do they mean by the words that the op has circled on her screenshot?

Bank account details and balance. They are collecting the DD for Tui. Normally your bank will pay the DD direct and they'll know if you can afford it or not. Trustly is the party collecting this for Tui, hence it appears they need access to the account details.

Can't see any other reading of that, old as I am 🙄

But apparently we are idiots to read a plain English sentence in that way.

@MrsDanversGlidesAgain but trustly have to collect from my bank in the first place
What's the point ?

Online retailers use these because of new legislation that came in last year (actually the year before IIRC but could only be implemented more recently due to Covid) so that a secondary check would be made to ensure the account details match, the account isn't in a Collections capacity, and (I assume, can't quite remember) that there is money in the account, that it is active and being used.

You should be asked to verify every single payment you make where it is remote, although you might only be asked once if your browser saves your details.

You will find it impossible to make remote payments if you decline to use these services. They are acting as a conduit between your bank and the retailer, they are not storing your details in your bank account (although cookies might store your account number and sort code sort of info).

No idea, I don't have Open Banking. I assume it's so Tui don't have to go through all the admin and chasing for a DD that's been bounced because of insufficient funds in the account. If Trustly has access to your balance they can see whether or not you have the funds and avoid all that.

Trustly use open banking to process payments, What they're saying is that by using their service they will be able to check your account has sufficient funds before processing a direct debit. They won't see your balance, but they will see a Yes/No response that you have enough money before submitting a secondary request to process the debit.

This is done through code requests. You can learn more about open banking online.

I work in UK payments and know this stuff pretty well.

@ChiefWiggumsBoy aren't you talking about third party verification? that as far as I know doesn't check a/c balances, it checks that the person using a debit or credit card to pay for remote services is actually the card holder.

If you look at @TimeForMeToF1y's post at 20.46 it says they can see the account balance.

It’s open banking like @Winniethepig says. It includes the verification part so you don’t have to do it with two different entities.

actually it's so that the people working for Trustly can print off your balance and gossip about it.

I've never had this with two step verification. I get a text from my card provider to the mobile number I've given them with a code I use to verify the transaction. I don't think that's the same as open banking, which is data sharing with a third party.

No one is suggesting anything stupid like that, it's a serious discussion about the security of financial data.

People at Trustly can gossip about my account all they like, as long as that's all they do. Not that I'd be happy using them or a company that used their systems, looking at those reviews.

Review websites are shockingly unbalanced, does everyone satisfied with a service leave a review? No! Usually its only people who have a terrible experience.

It looks similar to Revolut. When I want to top it up it now logs me in to my bank account to take the money.

@pinksanga they are using the balance to determine whether they can collect the money. Nobody is looking as such, but the system probably has a line of code that says if the balance is negative there are insufficient funds and they can’t take the payment.

And when those shocking experiences seem to be unanimous that's a pattern that concerns me. One one star review among pages of five stars? meh, everyone has a bad day. One five star review among pages of one star? think again.

Its normal. Nothing to worry about, it's how lots of online payments work now.