I tried to go back to in store shopping after constant late deliveries and a rude driver (‘can’t find your fucking house’, it’s on an A road and we’ll marked…), but they removed so many checkouts. There’s a big self serve block, but they are crap. Always weighting wrong, poorly configured compared to elsewhere and not enough staff. Really slow to use. The few manned tills have queues to the middle aisle. Staff are demoralised, the store is functioning badly and understaffed. It takes forever.
Gave delivery a last shot and it’s even worse. First week the guy was late, then stood by the van flicking through the phone after dumping it all on the doorstep. Called out politely to him about the receipt/ substitutes and got blanked. Next week they are three hours late after 11pm, no updates for this. Said hello to the driver and got a dead eye glare back. This week didn’t arrive at all. Fair enough it snowed, but the slot was before it fell. The app didn’t update, no calls. They didn’t let anyone know they weren’t coming, and I saw other vans pass so it was possible they’d come. Roads were okish.
Today I queried the lack of info and was told that stores no longer give drivers phones or use the app updates. Said I may as well cancel the delivery pass if they are going to always be late and never let me know if and when they’ll arrive. They just cancelled the pass mid billing period and replied no further.
Do they not want customers? Is it just my local store? It’s borderline bizarre levels of shit service. I’m obviously a creature of habit to try this far, but I have re-ordered elsewhere.