Amazon, new policy?

[Needanewnamebeingwatched]

We are away and have over the past 2 days have about 3 parcels which have been attempted to be delivered.

We have a ring doorbell and have asked if they can leave the parcel in our safe place, but they need to see our ID and check we are over the age of 18.

None of the parcels are age related.

Is this a new policy?

I’ve occasionally used Morrisons via Amazon for emergency grocery delivery, and they insist on seeing ID every time, even though there is no alcohol or anything remotely age related. It’s mad.

Did I understand it right that you don’t think they have come from orders you have placed? Could it be that they are being sent by another person so the instructions for safe place aren’t on the order?

Yep. Attempted to buy kitchen knives in the online Black Friday sales and was required to fill in an online form to confirm my age. I cancelled the transaction when they insisted on me uploading a copy of my driving licence/passport o confirm my ID.

Even then you get a warning saying "could arrive up to a day early". So even with the best attempt at planning it doesn't always work. Even on my work from home days there will be half an hour in the morning and about 45 minutes late afternoon when I'm doing the nursery run. You can't always guarantee being home even with the best of intentions.

There may be a problem in your area with parcels going missing if the ‘safe space’ is visible. I’ve heard that Amazon will take steps like this if they have a high level of items reported missing.

I dont have Amazon, a house a few streets away with an almost identical address (example: 5 south view road, XX1 1XX vs 5 north view terrace, XX1 1XY) does though.

I have never been ID'd, they knock, then run back to the van, I open the door, they throw the parcel at me (litrally THROW it from my gate which is over 2 meters from the door) and bloody run away before I can even exclaim 'WTF'.

Its quite annoying really and Im sure Sandra at the other number 5 is equally annoyed at her packages being thrown at the wrong house yet its been happening for over 3 years.

I think it's very much down to the individual driver/area you're in. ALL my local delivery drivers are excellent, and I know just how lucky I am for that. My "safe place" is my porch, and the packages just get left in there. Mostly they will try knocking or ringing, and when I do see them they are nearly all smiley and friendly.

However I also know people who have had all kinds of problems, usually Evri (used to be Hermes) or Yodel, and again these issues seem to be in specific areas.

Only thing I've ever been ID checked for was restricted prescription meds by courier, and I haven't ever been asked for ID for any grocery deliveries either including Morrisons using Amazon (though I don't buy alcohol)

It could be a flag on your address.
I work at an online retailer (not Amazon) and troublesome/suspected fraudulent customers have flags on their addresses that mean the courier can only deliver to the person named on the parcel.

Too many instances where someone’s claimed they’ve not received their parcel but after investigation, they have and are just chancing for replacement or a refund.

My Amazon drivers are usually back in the van and gone before I've got to the front door! Never been asked for i.d!

We had an Amazon delivery today - they left it on top of our lockable parcel box (with clear instructions on it).

Not that it was necessary anyway, as it was only tiny and we have this marvellous hole in our door that's ideal for this specific purpose.

Weve had this before with high value items.

When you answer the ring doorbell just say your inside breastfeeding a baby can you leave it in x yyz. Always seems to work for me 😂

I briefly delivered for Amazon, it can be from a flag on your account. Have you had parcels go missing or had any previous complaints about deliveries?

So what is the point in stating a safe place?

This is a possibility for the two which were for me, but not DH one today

I've never done this, all delivery's are usually delivered, either put in the safe space or left by the front door.

This is the first time this has happened

How can it be secure? If the Amazon driver can access it, surely other people can?

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As in, it's a dry, safe, private area with a door that a parcel can be left in discretely and not left visible to anyone walking past.

Not on the doorstep in full view or lobbed up a tree or over a fence.

Exactly this I had a parcel come yesterday from Amazon that wasn't due until today.
Today I can see that some parcels that where meant to come tomorrow will be arriving today.
It's annoying when they change the day to a earlier date.