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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To want the delivery driver to give me 25 seconds to answer the door?

103 replies

TheOrigRights · 16/11/2022 13:50

Some of them just ring the bell and then immediately come round the back and start throwing things over the gate.
It takes me about 20 seconds to leave my garden office, skip across the garden, enter the house and answer the door.
So, I'm standing there waiting for them to come back round, or I could chase them round the side.
If they wait they could hand me the delivery, which would probably be easier than having to indicate they've left it somewhere.

OP posts:
whoknew123 · 16/11/2022 14:48

TheOrigRights · 16/11/2022 14:29

But that's not the service I'm paying for. I am paying for something to be delivered to me, not to be put on my door step.

It's been delivered to your property unless you've paid for a signed for service. Maybe shop with a different retailer that uses a delivery provider who provides the service that suits your needs?

Ponderingwindow · 16/11/2022 14:52

We get deliveries almost daily (this is necessitated by medical issues)

thankfully most of them can just be dropped and I go grab them per arrangement.

If they need to do a hand off, we have a bold sign we place on the door to indicate we are home to accept the delivery. I also have a speaker doorbell so I can immediately indicate I am on my way to the door.

they get timed per delivery and they really don’t have 25 seconds to figure out if you are even home.

whoknew123 · 16/11/2022 14:53

TheOrigRights · 16/11/2022 14:36

Not if your saw the size of my house!

Ok, I'm actually going to time myself.

Wait.
15 seconds from desk to open front door. I'm a prize winning runner, I am not dawdling!

Room for improvement. You can shave a second or two off that time.

Dailymash · 16/11/2022 14:54

@TheOrigRights having delivered in the past I can assure you that I looked for signs of life when knocking on the door and pressing those bloody Ring doorbells. Dogs barking, television or music playing, vehicle on the drive, response to bloody Ring doorbell, sign on the door regarding parcel, open windows, anything. If I couldn’t see or hear any of the above after half a minute or so I would try a neighbour.

I didn’t have ages to wait at each door as I had a mountain of stuff to deliver and actually wanted to get done before it got dark and get home for a toilet break, a sit down and something to eat. But I did used to wait 30 seconds or so and if there was a sign on the door instructing me to do something, I did it.

AutumnCrow · 16/11/2022 14:54

Tough crowd here today, @TheOrigRights

Get your sign up asap

SquigglePigs · 16/11/2022 14:56

I know what you mean OP. My office is downstairs at the back of the house and out of curiosity I've just timed myself. About 15 seconds too to get my headset off and get to the front door. DH probably nearer 10 seconds because he throws himself down the stairs! And so often they're already walking away. It's crazy. Short of being sat in the hallway waiting for them we couldn't be much quicker!

OccultOctopus · 16/11/2022 14:56

Personally, I am a massive fan of them ringing and immediately putting the parcel down on my doorstep and going - without waiting for me.

Activelyannoyed · 16/11/2022 14:58

I’ve the opposite problem, if not a signed for. I want them to ring leave it at rhe door and go, it’s completely secure here, house is at the top of a private drive and after a long path. There is a covered area at front door. The Amazon bloke this morning stood there and rang four times till I answered, I was on a video call for work, and had to drop for a couple of mins to answer. All for something that cost less than a fiver. Other Amazon drivers however like to deliver to my neighbours, and take a teasing little pic of it there. The issue being my neighbours are a five fucking min walk away, which is always great in the pissing rain on a work day. Those guys I want to read the house sign names. Although with both I guess I’m glad they actually deliver.

unlike dpd now who seem to have a 50% hit rate on delivering as promised and have assumed the mantle from Hermes as the most shite delivery firm. In recent weeks I’ve had driver fucked off home, delivered to some wrong random house, was not allocated to the right depot, new driver got lost , item got damaged, and the best, you are not in so taking it to the local post office with every other poor fuckers parcel. Even though you work from home and sit looking over the drive and can see they haven’t come near…as can dpd with their tracking.

grr

pumpkinelvis · 16/11/2022 14:59

Get a ring doorbell then you can immediately talk to the person through it and tell them that you're coming.

CapMarvel · 16/11/2022 14:59

They are paid by the delivery and penalised for missing delivery windows etc.

YABU, if they hang around for everyone to spend a minute answering the door they run late. This is the price we pay for cheap/free deliveries.

TheOrigRights · 16/11/2022 15:01

Room for improvement. You can shave a second or two off that time.

Grin If you don't hear from me again it's because I've come a cropper on the back step while launching myself across the garden!
OP posts:
TheOrigRights · 16/11/2022 15:02

CapMarvel · 16/11/2022 14:59

They are paid by the delivery and penalised for missing delivery windows etc.

YABU, if they hang around for everyone to spend a minute answering the door they run late. This is the price we pay for cheap/free deliveries.

15 seconds.

OP posts:
CapMarvel · 16/11/2022 15:04

TheOrigRights · 16/11/2022 15:02

15 seconds.

But sometimes it's 15 seconds and sometimes it's longer, is the point.

TheOrigRights · 16/11/2022 15:05

Dailymash · 16/11/2022 14:54

@TheOrigRights having delivered in the past I can assure you that I looked for signs of life when knocking on the door and pressing those bloody Ring doorbells. Dogs barking, television or music playing, vehicle on the drive, response to bloody Ring doorbell, sign on the door regarding parcel, open windows, anything. If I couldn’t see or hear any of the above after half a minute or so I would try a neighbour.

I didn’t have ages to wait at each door as I had a mountain of stuff to deliver and actually wanted to get done before it got dark and get home for a toilet break, a sit down and something to eat. But I did used to wait 30 seconds or so and if there was a sign on the door instructing me to do something, I did it.

It sounds like a tough job, I will honestly try and be not grumpy towards the driver.
I guess the house does look unoccupied (no dog, TV or music).

OP posts:
TheOrigRights · 16/11/2022 15:06

CapMarvel · 16/11/2022 15:04

But sometimes it's 15 seconds and sometimes it's longer, is the point.

This one didn't wait at all, it was ring the bell as he walked round the back.
It's awful if they are not given a window of time for each delivery.

OP posts:
CapMarvel · 16/11/2022 15:09

I agree it's not great, but essentially they are under such time pressure that they can't wait around for everyone to faff around checking the dog isn't going to get out, finding their slippers etc and answering the door.

This is the inevitable consequence of the market demanding free delivery on everything.

Whatisthefuss · 16/11/2022 15:11

Omg I know exactly how you feel. I was sat on the sofa, bang bang on the door so got up walked across the lounge towards the front door and then another four aggressive loud knocks. So opened the door, I’m heavily pregnant and said to the delivery guy ‘ you need to give me just a second to get to the door before banging on it like that’ , he could see im preg it’s pretty obvious now and his response was cause it was raining and he doesn’t like delivering in the rain!!

i didn’t really response just took my parcel , wish I would have told him to get a different job if the weather is his issue 🙄

Brefugee · 16/11/2022 15:11

But that's not the service I'm paying for. I am paying for something to be delivered to me, not to be put on my door step.

hahahahaha. Sorry, that is hilarious. You are not paying enough for the delivery drivers to hang around and wait for you though. So if you want to get it in your hands you have to have only signed-for deliveries, put a note on the door to say it takes 30 seconds, and shift your arse, right?

I mean, if you don't answer, they could take it to the depot and you'd have to collect it. Your choice.

Dailymash · 16/11/2022 15:13

It honestly was the hardest job I have ever done @TheOrigRights and I feel much better now I’ve left! So much more energy, so many less aches and pains, no longer permanently dehydrated through lack of fluids Smile

Brefugee · 16/11/2022 15:16

So opened the door, I’m heavily pregnant and said to the delivery guy ‘ you need to give me just a second to get to the door before banging on it like that’

but they aren't personally acquainted with everyone they deliver to. He was doing you a favour, maybe you're a deaf person or hard of hearing or who knows what. Put a sign on the door, or don't order things if it makes things difficult for you.

I have to run down several flights of stairs so i shout into the intercom that I'm on my way and they're usually fine with that.

But i don't get how, after years of people talking about the time pressure these delivery drivers are under, people still haven't grasped that?

TheOrigRights · 16/11/2022 15:20

Brefugee · 16/11/2022 15:11

But that's not the service I'm paying for. I am paying for something to be delivered to me, not to be put on my door step.

hahahahaha. Sorry, that is hilarious. You are not paying enough for the delivery drivers to hang around and wait for you though. So if you want to get it in your hands you have to have only signed-for deliveries, put a note on the door to say it takes 30 seconds, and shift your arse, right?

I mean, if you don't answer, they could take it to the depot and you'd have to collect it. Your choice.

I just checked what delivery service I was meant to get today. It was next day nespresso, delivered by Yodel. Their website says a signature will be required.
He just threw it over the back gate.

OP posts:
Brefugee · 16/11/2022 15:21

then you have to take it up with Yodel. He'll lose his job, probably. Or they won't care.

TastesLikeFlavourlessFizz · 16/11/2022 15:24

WeBuiltThisBuffetOnSausageRoll · 16/11/2022 14:39

Yes, a sign "please give me 25 seconds to answer the door" might work, but I bet a lot won't read it. They seem to press the bell as they're marching round the side.

Yes - the only ones who read signs tend to be the ones who don't need them. We have a lockable parcel safe right next to the door, with clear instructions on it, and hardly anybody ever uses it.

I get it if they're just ringing the bell and planning to leave the parcel for you, hoping that somebody will be in; but I never understand the ones who are waiting to hand it to you (Royal Mail, Signed-for etc.) who seem absolutely perplexed by the fact that people don't permanently wait on sentry duty behind their doors. They also appear never to have encountered a disabled or elderly person, who might just take that little bit longer to get to the door.

Yes! Takes me 10-15 seconds to get from my desk to my door and in that time some of them have left a card and disappeared or the ones who have waited have rang the bell repeatedly and seem perplexed by MH ‘delay’. 😂 That’s me running too - a less able person has no chance!

TastesLikeFlavourlessFizz · 16/11/2022 15:24

TastesLikeFlavourlessFizz · 16/11/2022 15:24

Yes! Takes me 10-15 seconds to get from my desk to my door and in that time some of them have left a card and disappeared or the ones who have waited have rang the bell repeatedly and seem perplexed by MH ‘delay’. 😂 That’s me running too - a less able person has no chance!

My* - no idea what MH is.

TheOrigRights · 16/11/2022 15:26

Brefugee · 16/11/2022 15:21

then you have to take it up with Yodel. He'll lose his job, probably. Or they won't care.

Of course I won't do that. I'm just having a moan on MN.

OP posts: